Samsung forum

Question

Smart controler mouse pointer wont work

I have a samsung smart tv: UE55H6470SSXZG. My problem is when i turn on the internet explorer app the smart remote mouse pointer stops working, all other remote functions continue to work fine. On other apps and smart functions the mouse pointer works just fine. I have had the tv for a year now and and this problem appeared only yesterday. Any ideas? Can i go about this without resetting the tv as i have set the colours just right and dont want to lose the settings

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All Answers

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Answer
Make the call.

In reply to: Smart controler mouse pointer wont work

I'd call 1800SAMSUNG now and be sure to ask how to backup and restore your color settings.

99.99% of the time they will have you factory reset this TV. And if they send out a tech, they may change a board so it's important to get the backup and restore question answered.

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Not from US

In reply to: Make the call.

Yeah im not from the states so the 1800samsung thing wont work, no such thing here. I have the warranty for the tv, but this looks like some sort of software bug

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Just as folk are finding out.

In reply to: Not from US

Smart things with software do have bugs. Are you reporting that there is no support from Samsung in you country? That's bad.

The questions remain for Samsung to answer. How to backup and restore those color settings.

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