If they won't put the effort to sell you on their solution by answering your questions, then they are to be dismissed as you look elsewhere.
It's that simple.
Bob
I am running a small business online now and i really do not want to do too much job one customer service. Can i use a service desk software? What is the best service desk online? How can i use it? Please help! I saw a service desk software online last night, it is called iKode Service Desk, I want to buy it but i am not sure whether it works? Here is the website: http://www.service-management-software.org/, please give me some useful advise. Thank you very much!
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