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Computer Help forum

Question

Slow internet speed, 1 Device ONLY!

by DHOLSTI / August 23, 2016 4:55 PM PDT

OK, so 1 device at my home, my laptop is suffering from very slow internet speeds. Like 3 up and down on Comcast. I am about to just reinstall windows 10, but wanted to try this forum before I do. Here are the steps I have taken.

1) Comcast trouble shooted the router, and state there are no issues with it. All other devices are functioning at acceptable speeds.

2) Checked wireless adapter for an update, none available, uninstalled driver, reinstalled driver, ipconfig release/renew, etc. Microsoft also accessed the computer, and could not find anything wrong.

3) Factory reset the router, same issue.

4) Forgot network, and joined again, no change.

5) Computer has worked on other networks, at better speeds, Comcast says my network could have a virus? Or my device does only on this network????? Never heard of this.

I am at a loss, does anyone have ANY other tips or tricks?

Thank You!

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Clarification Request
I don't see details.
by R. Proffitt Forum moderator / August 23, 2016 5:43 PM PDT

The router make, model, PC too is absent. This is like saying "it's not working."

One recent find was that the antivirus was scanning too much. Went back to Windows Defender.

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Reply
by DHOLSTI / August 23, 2016 5:52 PM PDT
In reply to: I don't see details.

Model: DPC3941T
Vendor: Cisco
Hardware Revision: 1.0
Serial Number: 271738491
Processor Speed: 447.28 MHz
DRAM: 1048576 MB
Flash: 128 MB

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That looks like some network gear.
by R. Proffitt Forum moderator / August 23, 2016 7:14 PM PDT
In reply to: Reply

All Answers

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Answer
And Just In Case It's Malware
by Grif Thomas Forum moderator / August 23, 2016 7:04 PM PDT

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