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General discussion

sleep mode

by darkangel384 Sep 20, 2008 10:25PM PDT

i have a brand new hp computer which runs on windows vista, and it goes into sleep mode, but does not come out of sleep mode whether i press the sleep button or the power button. i have to shut the computer downn in order to use it again. and then when i power back on i get a message that a problem has been detected...well which is because i could not shut down properly. what could be causing this problem. i have disabled the sleep mode feature, but my keybord has a sleep button which cannot be disabled. what do i do in case the computer goes into sleep mode again. i can't continue shutting down. please help!

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4 Posts

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Make that call.

by r. proffitt Forum moderator Sep 20, 2008 10:58PM PDT

You have a choice of calling it in or just packing it up and returning as defective. Remember you didn't share the model number so I can't see if there was something more to be said.
Bob

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module number

by darkangel384 Sep 21, 2008 12:16PM PDT

s3200n

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Make the call.

by r. proffitt Forum moderator Sep 21, 2008 10:20PM PDT

This is one of HP's Athlon based machines and there have been reports of issues with Service Packs and more. They need to hear its broken so they can fix or replace it.
Bob

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I had a similar issue-you're not alone.

by d.riseberg Sep 21, 2008 11:26PM PDT

It is not an issue specifically to Athlon machines. I have a new HP D4999t - Quad core Intel machine. Its running Vista Home Prem, and 2 months in, I started having trouble with sleep mode. HP had me running so many tests over the phone, that I was spending more time with tech support, than I was on my own work. My problem, if it went to sleep, it wouldn't wake up or even reboot. Ultimately, they had me do a System Recovery. That didn't help. Then they had me set it up, in power management, so the pc would never go to sleep. I then had to send the computer to them for bench repair. When I got it back, they had replaced the MB, Video card and a memory stick. That's a lot to go wrong in 2 months. Since then, I haven't had any trouble. (Knock on wood)

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