You have a choice of calling it in or just packing it up and returning as defective. Remember you didn't share the model number so I can't see if there was something more to be said.
i have a brand new hp computer which runs on windows vista, and it goes into sleep mode, but does not come out of sleep mode whether i press the sleep button or the power button. i have to shut the computer downn in order to use it again. and then when i power back on i get a message that a problem has been detected...well which is because i could not shut down properly. what could be causing this problem. i have disabled the sleep mode feature, but my keybord has a sleep button which cannot be disabled. what do i do in case the computer goes into sleep mode again. i can't continue shutting down. please help!