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Question

Site not showing

by cab_driver / April 19, 2016 10:08 PM PDT

I've recently switched my domain host servers and I get diverted to the page with '/cgi-sys/suspendedpage.cgi' tacked onto the end. I've contacted both the old and new hosting companies' support and both say it's fine on their end. It doesn't work on any of my devices (my and my wife's phones, laptop, desktop) and I'm waiting to here back from friends about whether they can access the site. I'm not sure what I should do!

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Clarification Request
(NT) can you FTP to it at either server?
by James Denison / April 19, 2016 10:12 PM PDT
In reply to: Site not showing
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No
by cab_driver / April 19, 2016 10:19 PM PDT

Just the new server.

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what does that mean?
by James Denison / April 19, 2016 10:46 PM PDT
In reply to: No

You can ftp to the new server? Using your domain name?

All Answers

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Answer
Also remember
by James Denison / April 19, 2016 10:48 PM PDT
In reply to: Site not showing

it's takes a few hours or a couple days sometimes for DNS to catch up to where the new host is.

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It's been about a week.
by cab_driver / April 19, 2016 10:51 PM PDT
In reply to: Also remember

And how do you mean 'ftp to it at either server'?

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You have a domain
by James Denison / April 19, 2016 11:03 PM PDT

or maybe more than one. You changed either their registry or hosting or both. Previously on the older hosting service it worked. Now neither place seems to be working. You can't contact anything on either server when trying to ftp to any or all domains you own? Did you actually set up hosting account on the new server? You are leaving so much unsaid, I'm having to try and guess what you did, or mean to say.

Can you reach the control panel or ftp into your domain name at either server???

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Sorry to be so vague
by cab_driver / April 19, 2016 11:34 PM PDT
In reply to: You have a domain

I really don't get why there's a problem. I can access the control panel for the new host server. I cannot access the control panel for the old host. When trying to access the site I'll get a security warning of phishing in Chrome and an "Account suspended" message with the old host's logo in Firefox and IE. I've contacted both the old host and the new, both have responded that they can see the site on their respective ends. The dns records all look fine and the nameservers are pointed to the new host. One thing that confuses me (of the many things) is that the dns A records in the control panel for the new host are pointed to the host's server, but the A records on the domain name provider's site is pointed to a different address.

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Ok I think I know what this is
by James Denison / April 19, 2016 11:43 PM PDT
In reply to: Sorry to be so vague

You haven't cleared your password for your old doman at the previous site from your browser have you? You using a bookmark to try and get to the old host? You also need to remove the cookies in the browser to the old site. Next, go to the control panel for the new site and get the ftp for that site setup. Be sure you don't just have domain name transferred, but actually have a hosted account too.

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(NT) It's 3am here, so off to zzzzzzzzzzzzzzzzzzzzzzzzzzzzz
by James Denison / April 19, 2016 11:48 PM PDT
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DNS
by James Denison / April 19, 2016 11:47 PM PDT
In reply to: Sorry to be so vague
"One thing that confuses me (of the many things) is that the dns A records in the control panel for the new host are pointed to the host's server, but the A records on the domain name provider's site is pointed to a different address."

Yeah, that needs correction and like I said, sometimes it takes a while for DNS changes to get spread around. Why not change your router's DNS to what google provides instead of your ISP, because it gets updated almost immediately.

Go into your router and change the DNS servers to 8.8.8.8 and 8.8.4.4
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Old domain name, new host
by cab_driver / April 20, 2016 12:24 AM PDT
In reply to: DNS

I've cleared the cache and cookies a number of times. The first thing I did when I got the new host was to remove the bookmark from the old host's control panel and bookmarking the new host's control panel. I've uploaded all of the files for my site (or at least I think I have, no way to check it out). I'm fairly well completely lost as to what to do or what terms I need to use in a search to figure out what's going on.

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Still confused
by cab_driver / April 20, 2016 12:12 PM PDT

I know it is uncouth, but I must bump this thread: I'm thoroughly confused as to what action I should take next. I apologize for any issues arising from my "response" and I understand if I'm being perceived as impatient, but this is a site for business and I've already gone too long without being able to properly access it.

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I missed how we can look at this site.
by R. Proffitt Forum moderator / April 20, 2016 12:48 PM PDT
In reply to: Still confused

Maybe it's just a DNS thing but without a full URL, I can't check on it from here.

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Of course!
by cab_driver / April 20, 2016 3:31 PM PDT

I feel silly as all get out! Here's the site:

catbent.com

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Only 10 errors. Some are pretty bad.
by R. Proffitt Forum moderator / April 20, 2016 3:52 PM PDT
In reply to: Of course!
https://validator.w3.org/check?uri=catbent.com&charset=%28detect+automatically%29&doctype=Inline&group=0

http://www.downforeveryoneorjustme.com/catbent.com says it's up.

NSLOOKUP says.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>nslookup catbent.com
Server: google-public-dns-b.google.com
Address: 8.8.4.4

Non-authoritative answer:
Name: catbent.com
Address: 158.69.127.72

So let me try a direct to http and blammo.
http://158.69.127.72/cgi-sys/defaultwebpage.cgi does not work.

This means you are likely sharing an IP with many sites. I don't see your web host so I can't check it out but if you were trying to reach it by IP address it will blow up.

Plus any antivirus, web shield could blow up on this sort of hosting. Or you are not filling in the usual index.html. I don't run your site or host so I can only see it from the outside.
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Okay
by cab_driver / April 20, 2016 4:09 PM PDT

Thanks a bunch! Not sure how it'll turn out, but you've at least pointed me in the right direction.

As for the errors, there are only 2 types: the alt attribute and the <div> issue. I've never used the alt attribute and while it's true that the previous element isn't closed with the <div> issue, it's not closed because it is a <div> encompassing the other <div>s.

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I can connect to catbent.com and....
by James Denison / April 20, 2016 9:47 PM PDT
In reply to: Okay

your facebook page too from the coding in the html page.

when I ping the domain name, I get the same IP address that Rob got. When I use that IP address, I also get the error page.

When I run a traceroute (tracert in windows system), it times out at this Host.

OVH Hosting, Inc.
Handle HO-2
Street 800-1801 McGill College
City Montreal
State/Province QC

mint16@mint16 ~ $ ping catbent.com
PING catbent.com (158.69.127.72) 56(84) bytes of data.
64 bytes from s2.asurahosting.com (158.69.127.72): icmp_seq=1 ttl=57 time=24.5 ms
64 bytes from s2.asurahosting.com (158.69.127.72): icmp_seq=2 ttl=57 time=25.5 ms
64 bytes from s2.asurahosting.com (158.69.127.72): icmp_seq=3 ttl=57 time=24.0 ms
64 bytes from s2.asurahosting.com (158.69.127.72): icmp_seq=4 ttl=57 time=26.1 ms
^C
--- catbent.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 24.069/25.099/26.187/0.839 ms


mint16@mint16 ~ $ ping 158.69.127.72
PING 158.69.127.72 (158.69.127.72) 56(84) bytes of data.
64 bytes from 158.69.127.72: icmp_seq=1 ttl=57 time=25.4 ms
64 bytes from 158.69.127.72: icmp_seq=2 ttl=57 time=24.4 ms
64 bytes from 158.69.127.72: icmp_seq=3 ttl=57 time=23.0 ms
64 bytes from 158.69.127.72: icmp_seq=4 ttl=57 time=25.2 ms
64 bytes from 158.69.127.72: icmp_seq=5 ttl=57 time=26.1 ms
64 bytes from 158.69.127.72: icmp_seq=6 ttl=57 time=25.0 ms
64 bytes from 158.69.127.72: icmp_seq=7 ttl=57 time=24.1 ms
64 bytes from 158.69.127.72: icmp_seq=8 ttl=57 time=25.2 ms
^C
--- 158.69.127.72 ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7008ms
rtt min/avg/max/mdev = 23.069/24.849/26.161/0.891 ms


mint16@mint16 ~ $ traceroute catbent.com
traceroute to catbent.com (158.69.127.72), 30 hops max, 60 byte packets
1 Wireless_Broadband_Router.home (192.168.1.1) 1.389 ms 1.367 ms 1.356 ms
2 lo0-100.BLTMMD-VFTTP-308.verizon-gni.net (71.179.161.1) 19.518 ms 19.511 ms 19.503 ms
3 T0-13-4-0.BLTMMD-LCR-22.verizon-gni.net (130.81.32.222) 9.408 ms T0-13-4-0.BLTMMD-LCR-21.verizon-gni.net (130.81.32.220) 11.528 ms T0-9-0-1.BLTMMD-LCR-22.verizon-gni.net (100.41.129.138) 14.303 ms
4 * * *
5 * * *
6 0.ae6.GW11.IAD8.ALTER.NET (140.222.234.15) 14.247 ms 0.ae3.GW11.IAD8.ALTER.NET (140.222.233.47) 11.384 ms 0.ae9.GW11.IAD8.ALTER.NET (140.222.234.13) 14.099 ms
7 teliasonera-gw.customer.alter.net (204.148.11.138) 14.080 ms 13.330 ms 12.790 ms
8 ash-bb4-link.telia.net (213.155.130.2) 13.063 ms ash-bb3-link.telia.net (80.91.248.160) 13.052 ms ash-bb4-link.telia.net (62.115.115.155) 12.810 ms
9 nyk-bb2-link.telia.net (62.115.137.67) 87.203 ms nyk-bb2-link.telia.net (213.155.134.128) 14.757 ms nyk-bb2-link.telia.net (62.115.136.200) 16.823 ms
10 nyk-b2-link.telia.net (62.115.112.107) 16.818 ms 14.731 ms nyk-b2-link.telia.net (213.155.130.30) 16.766 ms
11 be100-154.nwk-5-a9.nj.us (192.99.146.38) 17.169 ms 16.748 ms 17.152 ms
12 be10-1018.bhs-g2-a9.qc.ca (192.99.146.101) 24.882 ms 27.334 ms 27.326 ms
13 vl20.bhs-g2-a75.qc.ca (192.99.146.51) 22.885 ms 22.899 ms 22.891 ms
14 be50-7.bhs-3b-a9.qc.ca (198.27.73.98) 25.465 ms be50-7.bhs-3a-a9.qc.ca (198.27.73.94) 27.711 ms 27.704 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *


mint16@mint16 ~ $ traceroute 158.69.127.72
traceroute to 158.69.127.72 (158.69.127.72), 30 hops max, 60 byte packets
1 Wireless_Broadband_Router.home (192.168.1.1) 1.444 ms 1.420 ms 1.411 ms
2 lo0-100.BLTMMD-VFTTP-308.verizon-gni.net (71.179.161.1) 6.535 ms 6.546 ms 6.538 ms
3 T0-13-4-0.BLTMMD-LCR-21.verizon-gni.net (130.81.32.220) 9.077 ms T0-9-0-1.BLTMMD-LCR-21.verizon-gni.net (100.41.129.136) 11.198 ms T0-13-4-0.BLTMMD-LCR-21.verizon-gni.net (130.81.32.220) 9.072 ms
4 * * *
5 * * *
6 0.ae2.GW11.IAD8.ALTER.NET (140.222.233.5) 13.928 ms 0.ae4.GW11.IAD8.ALTER.NET (140.222.233.49) 13.786 ms 0.ae1.GW11.IAD8.ALTER.NET (140.222.233.3) 11.000 ms
7 teliasonera-gw.customer.alter.net (204.148.11.138) 10.964 ms 11.930 ms 9.491 ms
8 ash-bb3-link.telia.net (80.91.248.160) 11.890 ms ash-bb3-link.telia.net (80.91.248.158) 11.881 ms ash-bb3-link.telia.net (62.115.113.206) 9.446 ms
9 nyk-bb1-link.telia.net (213.155.130.76) 14.635 ms nyk-bb2-link.telia.net (213.155.134.145) 29.306 ms nyk-bb1-link.telia.net (213.155.130.76) 14.594 ms
10 nyk-b2-link.telia.net (62.115.112.107) 19.576 ms nyk-b2-link.telia.net (213.155.130.30) 16.657 ms nyk-b2-link.telia.net (62.115.134.108) 17.822 ms
11 be100-154.nwk-5-a9.nj.us (192.99.146.38) 14.870 ms 15.378 ms 15.394 ms
12 be10-1018.bhs-g2-a9.qc.ca (192.99.146.101) 24.850 ms 24.967 ms 24.961 ms
13 vl20.bhs-g2-a75.qc.ca (192.99.146.51) 25.504 ms 22.601 ms 24.990 ms
14 be50-7.bhs-3a-a9.qc.ca (198.27.73.94) 22.028 ms 24.408 ms 24.400 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
mint16@mint16 ~ $

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try this ftp
by James Denison / April 20, 2016 9:52 PM PDT
In reply to: Okay
ftp://158.69.127.72/

ftp://catbent.com/

You should be able to signin on both of them.
It's possible the host blocks direct IP access? Only allows connect by domain names? Part of their firewall system? If that's what it is, then you are all setup already.
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So...
by cab_driver / April 22, 2016 7:47 PM PDT
In reply to: try this ftp

I can't access ftp://catbent.com: it just continually asks for verification. I can get into ftp://158.69.127.72 no problem and it's no issue to get into the cpanel. I'll check to see if I need to alter some security settings or something.

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