But don't bang your head against the wall; what tey says is what it is. You can't blame them for more of you money, hehe.
Remember; you are the customer and it's not life or death situation.
My husband purchased for me as a X-mas gift an "XM-ready" shelf stereo system (Onkyo CSV720).
I received as a separate gift from another relative a Sirius e-gift certificate.
I understand that I can only purchase Sirius hardware with the e-gift certificate, and I wanted to purchase a tuner that receives the satellite signal and plays it on my new stereo.
I called Sirius customer service to help clarify what hardware I would need and was very surprised (!) to hear from the customer service representative who took my call that there is no way to play Sirius radio over my new "XM-ready" stereo system. Could this be correct? My husband did some research (but unfortunately didn't get his PhD in Sirius hardware compatibility).
Next, I sent the contents of this post as written above along with the following to the Sirius Customer Service e-mail address:
"I am hopeful that you can advise what hardware I can purchase with my Sirius e-gift certificate to enable me to play the Sirius radio subscription (which I hope to purchase soon) on my new stereo system. It appears my only option to utilize my e-gift certificate is to purchase a tinny little radio and listen to the satellite signal through that while my good stereo sits silent."
Meanwhile, we did some more on-line research and have tentatively concluded the following:
1). The only Sirius tuner that can be used for an "a la carte" subscription is the Starmate 5 (and I want the less-expensive a la carte subscription option).
2) The Starmate 5 uses the universal docking station. (Which, is not listed as compatible with the Starmate 5 on the Sirius website).
3) The components in (1) and (2) above can plugged into any "in" audio jack on the Onkyo reciever/amplifier and play it through the system albeit the Sirius remote will be required instead of the Onkyo remote.
Finally to top off this info. gathering fiasco, Sirius replies to my e-mail request and writes: "We are here to assist you. Andrea, we understand your frustration because you have an XM Ready Radio but SIRIUS e-gift card. Unfortunatly at this time there is no way that you can recieve SIRIUS radio through your XM unless you were to order with XM, XM Plus The Best Of XM programming."
My husband called Sirius customer service one more time in relation to our own tentative hardware conclusions to confirm that the universal dock was compatible with the Starmate 5. Incredibly, this rep. stated that of course it was compatible because it is named a "universal dock". My husband then pointed out that on the Sirius website specific tuners are listed as compatible with the dock, and the Starmate 5 is not among them. One would think we were speaking and writing in Sanskrit, because the initial response was repeated another way: "it says 'universal', so it is compatible."
O.K., this is a lengthy background I know, but here are the specific questions with answers still unconfirmed, plus additional questions about dealing with Sirius.
1). Are the Starmate 5 and Universal Dock compatible?
2). Is my tentative conclusion correct that I can plug the audio output from the universal dock into the 'tape in' or 'line in' on the Onkyo, switch the Onkyo to 'line' or 'tape' and operate the Sirius tuner with the Sirius remote through the Onkyo system?
3). Have others had such unhelpful experinces with Sirius customer service?
4). Is the incompetence or inability of Sirius customer service to explain the basics of how their hardware interfaces with the rest of the hardware world indicative of how they run their business in general?
5). I still really want satellite radio and would like the "a la carte" subscription. If I am to proceed, should I expect a series of headaches with this Sirius outfit?
Thanks for your patience in reading my post. Answers to my specific questions will be much appreciated, and other insights could be helpful as well.