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General discussion

SimpleShare NAS gone dodgy!

Jan 3, 2010 1:28AM PST

Unsure exactly where this question should be. I think the actual problem might be a software issue in the device controller, but please advise if another place would be a better for the post.
I have had a 500GB SimpleShare NAS attached to my network for some months and it suddenly stopped showing files.

In My Network Places, one of my computers still shows the SimpleShare "place" but when I click on it, I get a message that I am not authorized to view it. Strange, I was a few days ago.

I can reach the NAS device via Explorer at 192.168.0.113 and sign into the admin panel, but here is another issue.

When this device was originally set up it's network group name was somehow set as Workgroup, while all of my Windows computers are on MSHome. That did not seem to be a problem as "Windows Network" showed both and when I clicked on Workgroup, the SimpleShare drive was there.

A few days ago, I had to restart one of the computers on the network and when it came back up and I tried to access the Simpleshare, the device did not show up (and neither did Workgroup). The restart may be purely co-incidental however, as it might have not been working for a few days previously and I just wasn't accessing it.

So through the admin panel, I attempted to set up a new network name as MSHome so as to match the computers on the network and was able to do so, but when I click on the SimpleShare under MSHome in My Network places, it shows a netfolder, but there is nothing in it. I was hoping that it might somehow show me the files on the hdd.

I am reluctant to set up a new "Workgroup" network name for fear of it conflicting with the existing one (but which is no longer showing up in under My Network Places) and not allowing me to see the files.

The hard disk is running as I can feel the vibrations of a running drive by just putting my hand on the NAS.

The fact that I can reach the admin panel of the NAS is encouraging (but this is probably a matter of reaching the controlling software of the device rather than reaching the hdd inside the box?), but also when I click on the new netfolder under MSHome, I can copy files into the share, open, close, and delete them. Hopefully this confirms that the drive is not dead.

It seems that others have had similar problems, but no one has yet posted a solution, so this looks like a good bone for those who understands NAS's to sink their teeth into. Please help as I, and others, have a lot of important data there.

Discussion is locked

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Since you can write to it. Why not?
Jan 3, 2010 2:01AM PST
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Staying with the topic
Jan 3, 2010 3:07AM PST

This is the backup, and recovering is what I am trying to do with the assistance of this forum. I know about drive recovery services, but don't have the funds.

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Then at the top of the forum.
Jan 3, 2010 3:12AM PST

Is the forum sticky. Read the Lacie Miracle where they removed the drives from another case and used other than Windows to get the files back.

-> But since this is the backup and not the storage (unless it was both?) then that is great news. Just backup your stuff again and you are good to go.

Link to the storage sticky post -> http://forums.cnet.com/5208-7588_102-0.html?threadID=354911&tag=forums06;forum-threads

By the way. BACKUP is plural. If you have one copy, that's a copy. To achieve backup we need more than one. I've learned over the years I need no less than 3 copies or else I might lose something.

Bob

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Reiserfs file format?
Jan 5, 2010 11:36AM PST

I am now updating. I have been in touch with Simpleshare (SimpleTech, which is a division/sub/something of Hitachi) tech support.

The extent of their meager assistance was to advise that the NAS device uses a file system called "reiserfs" and that it might be possible FOR ME to recover the data using specialized file recovery software for this file format, but they had no interest in assisting, even though this appears to me to be a fundamental device fault. Probably needless to say, I have bought my last SimpleShare hardware.

Anyway, I have been googling for same, and have found some, but now need some guidance and recommendations as to software. Writing off the drive was expensive enough, but I hope to not add to that by finding either freeware or inexpensive shareware to attempt the task.

Has anyone had any experience with this format? If so, have any of you done a recovery?

Many thanks.

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Yes you can.
Jan 5, 2010 11:43AM PST

The supplied link in my last post and the Lacie Miracle post used a method that supports that file system.

Why not try that?
Bob