"It is new I have only used it one time"
Seems the warranty is the real next step.
I can turn the camera on and the LCD screen lights up showing the beginning screen Digial Camera (tulips in background). This is all I can do it all appears to be locked and nothing is functional. The telephoto lens does not automatically extend and I am unable to turn it off - unless I remove the batteries. It is new I have only used it one time and I tried to use it again and nothing works. Hope someone can help me and tell me how to correct the problem. It took excellent photos the one time I used it.