Windows Legacy OS forum

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Sign-on Problem with XP-Home

by janisbeth / October 16, 2004 4:29 AM PDT

Last night I installed the latest XP update, and now when I try to start Windows the user list does not appear on the opening screen. The only thing I can do from the screen is shut down or re-start the computer. System Restore has not helped. Any ideas?

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Re: Sign-on Problem with XP-Home
by AussiePete / October 16, 2004 2:20 PM PDT

press ctrl/alt/del and see what happens
if the above doesn't work
try loading in safe mode by tapping F8 during bootup
get back to us with the above.

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Re: Sign-on Problem with XP-Home
by majik_dj / October 16, 2004 5:49 PM PDT

If you can't log on how did you restore, you say that system restore didn't help, but you have to be logged on to use system restore. Try F8 into safe mode and see if your accounts are their?

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Re: Sign-on Problem with XP-Home
by janisbeth / October 17, 2004 1:32 AM PDT

Thanks for your responsess! Here's what we have tried:

F8 to advanced options menu:

Open in safe mode, with and without command prompt: the same screen comes up with same lack of functionality

Enable boot logging: same

Last known good configuration: no result

Debugging mode: same screen

Start Windows normally: same screen

Control-Alt-Delete does nothing on any screen we can pull up except the Advanced Options Menu, where it just restarts the computer.

I have also emailed Microsoft's tech support.

We're wondering if the update for some reason deleted or moved the user directory.

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Re: Sign-on Problem with XP-Home
by AussiePete / October 19, 2004 12:42 AM PDT

it is possible you are having trouble with a user account - and if you only have one it maybe corrupt or need reseeting - try and sign on as the adminstrator or do a "restore point" by booting into safe mode.
ps let me know if you dont know how to do the above

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Re: Sign-on Problem with XP-Home
by Cetin Denislam / October 19, 2004 4:36 AM PDT

One possible scenario is this:

Any displayed accounts on the welcome screen can be hidden by using some crafted registry entries. Of course that you can unhide them with the condition that you can logon using an Administrator account.

In this case, and others similar, you can use the procedure from the following MSKB article:

Q307545 - "How to Recover from a Corrupted Registry that Prevents Windows XP from Starting"


The procedure is based on the fact that your System Restore wasn't disabled and your PC has some Restore Points.

Good Luck,


Trying to unweave, unwind, unravel
And piece together the past and the future,

T. S. Eliot

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Re: Sign-on Problem with XP-Home
by janisbeth / October 22, 2004 12:08 PM PDT

Problem fixed. Thanks for your help!

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