Have them remove the email account at the friends house.
Here are the instructions for setting up Outlook Express with Comcast. Please follow the instructions fully.
http://www.comcast.net/help/faq/index.jsp?faq=Hot117686
If your parents want to check their email accounts (when away from home)
Here is a link they can use
http://www.comcast.net/
Then click on mail and login
Hope this helps.
okay my parent tryed to sign into outlook express using a comcast email. I dont know what happened, and the parent doesnt remember. My parent was signing into outlook express at a friends house. The friend is unable to chance the sign in email for outlook express, and thus cant sign in, i dont know the details of what happened since my parents cant remember, all i was wondering is if any of you knew how to trouble shoot changing the sign in email for outlook express. I have looked on the microsoft help page and didnt find anything that could be of help, and it cost 35$ to call the support hotline..

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