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Alert

side by side refrigerator drawers

Apr 23, 2015 9:32AM PDT

My new Samsung RS25H5111sr is defective. If you put any weight in the drawers they come off runners and fall down on drawer below. Customer service said don't put much in the drawers and they could send a service person out to look at problem but if he found no problem I would be charged for visit. I declined. I know there is a problem. I need a solution not someone to tell me to put less in drawer. Very disappointed in Samsung. Highly rated product but not as good as my 15 year old GE.

Discussion is locked

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Go back to the store and try the unit on display.
Apr 23, 2015 9:41AM PDT

If it's OK there, let Sam fix it. If that's unacceptable, why keep this one? It's so new that you can yelp and send it back.
Bob

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re: Side by side refrigerator drawers
Apr 24, 2015 1:19AM PDT

AndyRedford,

Can you please send us a private message at qasupport@sea.samsung.com including the model, Serial and any transaction numbers you may have so I can look into this further.

Regards,

HD Tech