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General discussion

Shutting Down...

Mar 15, 2004 5:11PM PST

Hi

could someone help, i recently installed a program and since i've noticed that when shutting down the pc, it hangs when 'saving settings'. im using win xp pro on an amd axp2800+. i suspect the program to be direct connect ++. please dont suggest not using it as i need it.

cheers peeps

chris

Discussion is locked

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Re:Shutting Down...
Mar 15, 2004 7:31PM PST
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Re:Re:Shutting Down...
Mar 16, 2004 7:00AM PST

ok, i worked through the tips on that site, still nothing.
anything else?

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Re:Re:Re:Shutting Down...
Mar 16, 2004 7:42AM PST

cbuculo,

When you say "Hang"...Does that mean that the computer won't shut down at all, or that it takes longer to shut down?

Some programs will cause the computer to take 30-60 seconds to shut down. If it's shutting down correctly, but just takes a little longer, then I usually live with it. If it won't shut down at all, you might try terminating the process in "Task Manager" prior to shutting down the computer. (Just prior to shutting down the computer, press Ctrl-Alt-Delete, and when the "Task Manager" window loads, click on the 'Processes" tab, then find the new programs process, highlight it, then press the "End Process" button.

Hope this helps.

Grif

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Re:Re:Re:Re:Shutting Down...
Mar 17, 2004 4:34PM PST

hi grif

by hanging i meant it doesn't shut down at all just sits there showing saving settings.

anyway been looking into this and i tried closing everything in taskmgr as in everything except system stuff and it shut down ok. so i need to work out why its not terminating programs properly i think.

btw i tried closing down the suspected program only but still hanged.

anyway thanks for the help so far, further help would still be appreciated, keep up the good work.

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Re:Re:Re:Shutting Down...
Mar 18, 2004 12:26AM PST

cbucolo,

You should probably start by stopping the "unnecessary" programs from loading at start up. Almost every program, when installed, creates a start-up process or service in Windows XP. They can create problems when shutting down the machine. Most of those programs don't need to be running at start up and can be shut down using the instructions at the links below:

First, click on the link below and follow the procedures in Parts 1-4. Although the instructions were made for Windows 98/ME, you can also use the basics for Windows XP.

http://reviews.cnet.com/5208-6122-0.html?forumID=44&threadID=2966&messageID=35611

Next, in order to shut down unnecessary "Services", please click on the links below and hunt for more things to shut down:

http://aumha.org/a/loads.htm

http://www.blackviper.com/WinXP/servicecfg.htm

Hope this helps.

Grif

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Re:Re:Re:Re:Shutting Down...
Mar 18, 2004 7:49AM PST

grif if i turn on the pc and then restart its ok, its only when i use a certain program (namely direct connect plus, i think) that it hangs on shutdown and restart. btw is there a chance it might be just taking a long time to shutdown like say 2-5 mins on the saving settings screen?

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If It's Only Happening...
Mar 18, 2004 8:22AM PST

...after you start that particular program, then there is a conflict between the programs running in the background and with that program. Frequently it's an issue with the antivirus or firewall software because they "grab" the other software and the various ports tightly.

It now becomes a 'troubleshooting" process of elimination. I would start by shutting down unnecessary background programs as I described earlier. Sometimes, one of those unnecessary programs are the sticky wheel and will stop the issue. If that doesn't get the job done, try uninstalling the "Direct Connect Plus" program, and see if the problem is rectified. (I'm not familiar with that particular name of the program, but if you're talking about the "Direct Connect ++" "peer to peer" program, then that might explain a lot of things.) P2P programs can put a lot of network strain on computers and "sharing" files and folders with the world can cause problems.

The normal shutdown on a WinXP computer shouldn't take more than a minute or two at the most. (At least I haven't seen one take longer than that.)

Hope this helps.

Grif

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Re:If It's Only Happening...
Mar 20, 2004 6:12AM PST

hi grif
well been doing as you say closing things restarting etc.

well i noticed that if i close/end task on msmsgs.exe
then when i restart or shutdown its fine, so any ideas if i can sort this?

cheers grif

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Re:Re:If It's Only Happening...
Mar 20, 2004 8:27AM PST

Cbucolo,

The "msmsgs.exe" is the main executable for Windows Messenger and also helps with MSN Messenger. If you don't use MSN Messenger, then it should be easy to disable that program from running at start up. Follow the instructions below:

In order to stop the Windows Messenger program from loading at start up, but still allow it to be available when needed:
1. Open Windows Messenger by clicking on Start-Run, type 'msmsgs.exe' (without the quotes), click OK, or click Start-Programs-Windows Messenger.
2. Click on 'Tools' in the upper left, choose 'Options'.
3. Click on the 'Preferences' tab, then UNCHECK the box next to 'Run this program when Windows starts'.
4. UNCHECK the box next to 'Allow this program to run in the background'.
5. Click on 'OK'.

In order to stop it from running when opening Outlook Express:
1. Open Outlook Express.
2. Click on 'Tools' in the upper left, choose 'Options'.
3. On the 'General' tab, UNCHECK the box next to 'Automatically log on to MSN Messenger Service'.

In order to stop it from running in Microsoft Outlook:
1. Open Outlook
2. Click on 'Tools' in the upper left, choose 'Options'.
3. When that loads, click on the 'Other' tab, then UNCHECK the box next to 'Enable Instant Messaging in Microsoft Outlook'. Click on 'OK'.

Hope this helps.

Grif