Computer Help forum

General discussion

Shut down problems

My computer has been having difficulty shuting down. It will often start up again all by its self, whether I use the menu shut down or manually push the on off button on the front of my computer. Some times it will restart after 30 seconds, sometimes up to 10 minutes later. I have Norton Antivirus updated. Occasionally a message comes up after start up which say "you are using selective start up for trouble shooting". I don't know if this message is related to the shut down problem or not.

Discussion is locked
You are posting a reply to: Shut down problems
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Shut down problems
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Here's a linkm to a site with possible solutions

In reply to: Shut down problems

Collapse -
Re: Shut down problems

In reply to: Shut down problems

bpiers,

Whenever posting questions on these forums, please give us as much information as possible about your computer. Depending on your issue, we might need the operating system, processor speed, amount of RAM installed, brand name of the computer, (if there is one), and any EXACT error messages you are receiving, and the EXACT version of Norton, plus any other information you think might be helpful. The more information you give us, the better informed our answer will be.

In the meantime, try the steps at the links below to clean things up a little:

How To Shut Down Unnecessary Start Up Programs

How To Clean Unwanted Files From The Hard Drive

After doing that, because heat can also cause some of those issues, take the cover off the computer tower, then clean out the inside (blow out the dust, etc.) and make sure that the fans are running correctly.

The "Selective Start Up" message can be stopped by checking the appropriate box on the message, but recognize that it normally means you have "unchecked" and item in the "msconfig-start up tab" area. It's normal when that occurs in such situations.

Hope this helps.

Grif

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.