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General discussion

Shut down problems

by rsmawmaw Jun 28, 2004 7:39AM PDT

We have a Dell 4550, XP Home in office.About three weeks ago, it started not shutting down properly. Also started having trouble with CD burner drive--would not always work(to make data backups--or just play a CD) I found out they didn't have spy programs. Had them start using AdAware, Pest Patrol, Spybot, got rid of hundreds. Had Norton--when ran full scan, found 7 seven viruses. After we cleaned everything we know how to clean--still won't shut down. Took Norton off, Put AVG on--won't shut down. Took AVG off--it will shut down. Please, give me some suggestions.

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4 Posts
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Re: Shut down problems
by Grif Thomas Forum moderator Jun 28, 2004 9:16AM PDT

rs,

Please run the CWShredder tool below as another step to clean out the spyware:

CWShredder Hijack Removal Tool

As a "second opinion" on the virus issue, please click on either, or both of the free online scans below. Delete all infected files found:

Housecall Online Scan

Panda Online Scan

If everything comes up clean, have you checked the links below:

Windows XP Shutdown Troubleshooter
http://aumha.org/win5/a/shtdwnxp.htm

Windows stops responding during Windows XP shut down
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q307274

In addition, have you installed Windows XP Service Pack 1 and if so, have you also installed all of the Windows Updates at the Windows Update site? If not, please do so.

Hope this helps.

Grif

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Re: Shut down problems
by rsmawmaw Jun 28, 2004 11:29PM PDT

Thank you. Yes all updates are installed. We will try programs you suggested. I will send results--maybe help someone else.

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(NT) (NT) Rs, Good Luck and Let Us Know How It Goes
by Grif Thomas Forum moderator Jun 29, 2004 4:33AM PDT
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Re: Shut down problems
by Rob Jun 29, 2004 5:30PM PDT

At my shop we always suggest wiping and reloading the operating system if the computer has more than 5 viruses, or if the virus does significant damage. If you dont want to do anything that drastic, i would suggest running a repair of windows. It's pretty simple and your data will remain on the drive.

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