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Shut down problem

by bcook0408 / June 30, 2004 9:37 AM PDT

I am the administrator of the computer running windows xp. The problem is that on the last 2 times my wife has used her logon when she is done she can't shut down the computer. I run Mcaffee and Ad aware scans every night and rarely come up with anything. About the only new thing on the computer is I started using Kazaa lite last week. This is not installed on her logon, but she seems to be the only one with the problem. Please help

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Re: Shut down problem
by scott9 / June 30, 2004 8:44 PM PDT
In reply to: Shut down problem

Kazaa Lite is still not absolutely
safe from viruses, etc. Are you running updated
spyware removal programs regularly (Spybot, Adaware,
Norton, or AVG)? Be sure your system is free of
parasites. Sometimes, a problem such as this can be
corrected by running system restore, providing you
don't mind losing any programs you may have installed
in between. Scott9

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Re: Shut down problem . System restore worked !!
by bcook0408 / July 1, 2004 8:34 AM PDT
In reply to: Re: Shut down problem

Thank you for your reply. I had considered system restore, but I have been very happy with the advice in this column. It is just great for people like me whose last computer was an IBM 128 that I did'nt know how to work either. I run a Mcaffee virus scan and Adawre every night. Should I double up with other (preferably free) programs ?
Thanks again for your help!!!

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Re: Shut down problem
by Cursorcowboy / June 30, 2004 11:11 PM PDT
In reply to: Shut down problem

1. The article [Q286350] discusses Autodump+ (ADPlus.vbs) a new tool from Microsoft Product Support Services (PSS) that can troubleshoot any process or application that stops responding (hangs) or fails (crashes) and is a console-based Microsoft Visual Basic script.

2. The article [Q314834] documents the method for clearing the Windows paging file (Pagefile.sys) during the shutdown process so that no unsecured data such as a password is contained in the paging file when the shutdown process is complete. Although clearing the paging file is not a suitable substitute for physical security of a computer, you might want to do this to increase the security of data on a computer while Windows is not running. In addition, enabling this feature may increase shutdown time.

3. Please note that when the "by design" Security Policy Setting "Clear virtual memory pagefile" (click to see an example screenshot) is enabled, the computer may take longer to shut down than normally. This behavior occurs because the computer must physically write to each page in the pagefile to clear each page -- the period of time that it will take varies according to the pagefile size, and the disk hardware involved.

4. "Windows XP Shutdown & Restart Troubleshooting."
In a nut shell, healthy computers owners are being betrayed simply because a Kazaa file-sharing network user can unknowingly spread infections wherever s/he goes.

5. ZDNet's article "Downloads are forever."

6. A Microsoft overview of "P2P" - Peer-to-Peer Networking Component program(s) and the "Support WebCast: Microsoft Windows Peer-to-Peer Platform."

7. A wormy story from "Symantec."

8. for further pleasurable reading (search for Kazaa on) at the "Adware, Spyware and other unwanted "malware" - and how to remove them" forum.

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Re: Shut down problem
by ereedks / July 1, 2004 11:25 PM PDT
In reply to: Shut down problem

As a network administrator, I must say this. GET RID OF KAZAA!! #1, Kazaa Lite itself IS loaded with spyware. #2, File sharing programs are also virus sharing programs. We don't allow anyone to install Kazaa on our network, period. #3, I hate to tell you, but McAfee is not a good choice for anti-viruses. Norton sucks, and it's got McAfee beat! Of all the computers I've had to repair due to viruses, most were protected by either no AV at all or a "free" one, next McAfee, followed by Norton. Don't expect McAfee to catch "all" viruses, you are lucky if it detects "most". Finally, #4, Security should be your main concern and top priority. Think about what you are opening yourself up to. Is it worth the risk?

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