My last HP had HP remotely work on my last HP for 8 and a half hours before they gave up and had me ship it for repair. There's a longer story but in HP service they killed it and shipped a dead laptop back to me. I can't tell people to buy from HP anymore.
You would think that getting a dead laptop from HP repair in the US would be an easy issue to resolve. Nope. 3 month old laptop and HP support tells me they have done all they can. No offer to try again and they walked. Yes that was a few years ago but imagine other consumers over such a loss. Not the HP I knew.
I received my new 2019 17" HP Flagship laptop yesterday. Now I need expert advice on whether or not to return it for a refund.
Here's what happened: during the start up process I plugged in charger, hit power on button and it started making a whirring/chirp sound which repeated itself about 9 times and then nothing happened, monitor never even flickered. After chat session with hp.support rep, we got it started and running. She had me manually do a BIOS download that would not run because it said it was incompatible with my device. (I have since read that the 9 whir/chirp repetitions concern a BIOS issue.) She said that's because when we did the 'rollback' it updated itself(?) I am not a technical person by any means so I'm asking for expert help/advice here!
My concern is that something went wrong with the upgrades I requested from the seller. I had it customized with these upgrades: 256GB SSD + 1TB HDD(3); 32 GB DDR4 SDRAM.
It's an 8th gen Intel Core i5-8250U. Or could it be the Windows bloatware I've read about?
After spending close to a $1000 on this I've got some major concerns about future problems I might encounter if I take a chance on keeping it. Especially since the first major issue is with the BIOS at start up.
After we got it working(?) it's so slow and unresponsive that I started the refund process last night. But, I really want to make sure I'm doing the right thing because I really like this laptop(or its potential to be a good laptop!). It's got to last me a long time.
I thought it might be an internet connection problem because I only have a Verizon hot spot option at home(we live in a rural area). However, my 8 year old Sony VAIO didn't have any problems connecting and loading/running Netflix and I was able to browse while during research on this problem this morning. I'm using it now....sure wish I could get another one or have this one updated.
If anyone has any opinions/suggestions/solutions I'd appreciate the help! Thanks