Question

Short videos buffering

PC running Windows 7 ultimate. Lately I get video buffering all the time and cannot see short videos. On speed test to my ISP, download is fine but upload starts well then drops to practically zero and the internet connection is lost. What could be happening? A laptop connected to the same router works fine.

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Comments
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Clarification Request
What's different?

As given you have some hundreds of possible causes. The most common I run into today is an overreaching security suite. Also, be sure it's not browser related. Always test in another browser.

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Nothing

I disabled the anti-virus and firewall, re-installed Chrome, (my default browser), and even tried using Internet explorer. Same result

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At this point

You are stuck with the hundreds of causes you find with a google. I'd like to narrow it down but can't given the story so far.

My favorite tool is offline at the moment so try Bleepingcomputer.com since they use other tools and methods.

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Thanks

Will follow your suggestion. Thanks for now.

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Problem remains

The Bleepingcomputer tools suggested found several issues but none that could possibly be related.

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Link please.

I worry that you are writing you did not clear up the issues because you don't believe.

I've run into clients that "don't believe" and you can guess that we move forward to solve it with the ideas the office staff came up with.

If you can't offer more clues then we are still stuck with hundreds of causes or the old "restore your PC to when it worked" even if that means a factory reset (some owners break down right there) or get a better PC.

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Answer
try a power cycle

turn off the computer and unplug the router for a 20 count. then plug back in. once the router resets, then turn on the computer. sometimes the router can have issues with one device while others work without any issues.

Post was last edited on April 26, 2019 1:11 PM PDT

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Problem remains

Tried the power cycle suggested twice but the problem remains.

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Answer
safemode with network

try safemode with network and see if it helps. this will tell you if some third party utility is causing the problem.

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Safemode works fine.

Good suggestion, wonder why I hadn't thought of it myself Sad Worked well in safe mode so on restarting disabled all extra startup programs and still worked fine. Now I will reinstall one at a time to see which is causing the problem. I suspect it's the usb bluetooth drivers but will see. Thanks a million.

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