I worked at a university help desk. I got a trouble ticket for a "mouse extension cord." Bewildered I headed to the professor's office. Digging through boxes in a corner the prof gruffly pointed to the PC on the desk. The PC and monitor were in the corner, and the mouse was on the other end of the desk with its cord at full tension.
"Why do you have your mouse so far from the PC?," I asked.
"That's where it ended up."
So I explained how to lift the mouse momentarily, put it back down, and continue moving the cursor around the screeen.
"Whatever. Thanks." And I was dismissed.
Not a spectacular story, but I promise it's true. At least I didn't dig up the tired CD-tray-as-a-coffee-cup-holder story.
I don't know what made me think of this, but I thought we could start a thread where people who have done any kind of tech help could share their funny stories of how people get themselves into problems with their technology and need to be rescued or educated.
I was sort of the default tech help person for a time while they were working on hiring a real techy, and my boss came to me, all upset. She'd "lost" her 5-1/4" floppy disk (remember those?). She'd shoved it into what she thought was the disk drive, while not really looking at what she was doing. The computer had 2 floppy drives, A and B, right on top of each other. What she'd actually done was shoved the disk into the small space in between the two drives, and it had gone completely in and couldn't be reached (she'd tried using a nail file to get it out before calling me). I had to take the computer apart to get it out. She was very concerned that I not tell anyone.