....I just found out about this outrage. Yes, we've all heard how Verizon Wireless consistently sweeps Consumer Reprts' cell phone providers surveys but, their greed and avariciousness seems to know no bounds. they have routinely disabled numerous features on their phones so that you have to use their own propietary services ("Get It Now") and pay exhorbitant charges for rigng tones, wallpapers, etc. This is shaping up to be the biggest bait and switch deal in history in reverse. here, they have, in fact, created the best service in the industry, then they're bleeding their customers dry.
I've been with them for over 10 years and I think I may leave. Cingular has some nice looking phones (e.g. Moto Razr)
I just found out that my wireless carrier, Verizon, took away ANY HOLIDAY that was treated like weekends. They somehow couldn't get statements to me for two months and rep kept telling me it was on one of the statements I never got. Around and around. I demanded a supervisor. I was billed over $65 for a Labor Day incoming call! No problem. It's a holiday. Even the man who sold me my new (free plus gift) cell yesterday (BEFORE I KNEW THIS) laughed at how stupid. We agreed there had to have been a glitch. I'm wondering how many others are just opening their bills and screaming. There was just one warning about this back in July's bill I guess. Never saw it or I would not have accepted the call. Had I known about this BEFORE I got the phone (carries two year contract!) yesterday, I would NEVER have done it. I would have finished the current (short period) contract and dumped them like hot potatoes. I did get a refund, but it took hard work to get it!
I have written to Verizon. I told them I would blog it, scream it, tell everyone I know that they just took something very special away from me: holiday calls. I am alone and have physical problems so that I really see anyone at all for days, weeks on end. Talking with a friend or two and my kids on holidays is the only gift I get like for Xmas. And they took it all away?
Other companies are rolling unused minutes forward and/or not charging for incoming calls to its customers. I thought surely Verizon would have some nice thing along these lines. WRONG! I'm furious.
Anyone else "get caught" in this mess? If so call into Utah and gripe a lot until you get a refund.
Shame on Verizon Wireless!!! Wonder who is getting the extra money. Verizon is HUGE! And they are not in trouble financially that I know.