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Question

Shadow/smudge on Samsung 40" LED TV

by Apr 18, 2016 2:47AM PDT

I have a small smudge/shadow on my TV screen. The TV is less than a year old and I can take it back to the store I bought it from if it's faulty - they have great customer service. But I don't want to take it back if the problem can be easily fixed my end.

The shadow isn't totally black - the image is still there, just a lot darker. It's about the size of a fingernail.

It's at the bottom of the screen. I am very careful with how I touch/use the TV - never leave it on a still image too long.

Sorry about the image links - couldn't work out how to insert them properly.

Discussion is locked

4 Posts
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Answer
pictures
by Apr 18, 2016 2:51AM PDT
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Do not wait on this one.
by r. proffitt Forum moderator Apr 18, 2016 10:27AM PDT

It looks like a failed LCD and that panel is more than half the cost of a set. Return or have repaired ASAP.

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Answer
Re: Shadow
by Samsung staff Apr 21, 2016 12:53PM PDT

Please go to Menu>Support>Self Diagnosis and run a picture test. If you're able to see the shadow in the picture test please call in or shoot us an e-mail at qasupport@sea.samsung.com to process a service request.

Regards,
HD Tech

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Technician
by fridgebridge Apr 21, 2016 2:40PM PDT

Thanks for the reply, failed the picture test and I've got a Samsung tech coming out soon, with a software update usb in the post for good measure.

Back to Samsung forum

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