Windows 10 forum

Question

Severe virus infection

Lately my laptop (win 10, i3, 4gb, g820m) has had a severe virus infection.

Boot time exceeds 8 minutes

Cannot 'reset' the pc.

Have tried booting using Dban and Killdisk to wipe the disks, again what I received were error messages flashing on the screen.

Important data is backed up, what I want to do is to reinstall the Windows 8 or Linux that I have an image flashed of in my usb stick.

Any help will be greatly appreciated.

Thanks!

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Clarification Request
You left out the make and model number

In reply to: Severe virus infection

As to Dban and Killdisk those old apps may not work on new UEFI systems or even worse the new "Signature Edition" PCs.

So even if I help you get past the UEFI topic (well done on the web BTW) the Signature Edition PCs so far have me writing you the maker's recovery media. You will NOT be restoring that W8 or Linux on that PC. (Signature PC news is on the web.)

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(NT) Hey, thanks a lot sir for replying.

In reply to: You left out the make and model number

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Make and model

In reply to: You left out the make and model number

as apparent, I'm not really a pro when it comes to computers.

Mine is an year old Asus make, X555 series
Was supplied with DOS, the retailer 'upgraded' it to windows 8 for free (from what I now suspect was a cracked copy) Upgraded to windows 10 when microsoft offered

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Not a "signature" edition.

In reply to: Make and model

So the only kicker is the AMD graphics system seems to really upset Windows installs. The drivers and apps floor even seasoned installers.

OK. About DBAN. You may have to wipe the drive on another PC if you can't get to the BIOS. Look in the BIOS for any mention of LEGACY support for booting. Also disable "Secure Boot" as well as Fast Boot if found.

To get to the BIOS an old trick is to press the Esc key and hold it down then power up. Don't release it until you see a screen prompt about setup or such. Also, be sure no USB things are plugged in at this time.

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So what next?

In reply to: Not a "signature" edition.

Fast boot and Secure boot are both off. Before posting I tried googling stuff out myself and that was what I could get.

Also, I have an Nvidia graphics, can't figure out how AMD came to be mentioned.
Is there any easy way to get this done?

Also, I greatly appreciate your help.
Thanks

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AMD why?

In reply to: So what next?

Because I googled the model under discussion and it noted an AMD A series GPU. It doesn't really matter as clean installs are now pretty hard or folk (Linux seems to be much better here.)

The EASY way to wipe the drive appears to have been tried so it's time to DBAN the drives on another PC.

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How do I do that?

In reply to: AMD why?

I'm sorry sir, but I'm quite sure that it is an Intel chipset that is in my laptop. I may have given you an incorrect (actually there are plenty of models under the x555 banner)

i3-4030U @ 1.90 GHz is my cpu.

and how do I 'DBAN the drives on another PC.'?

Thanks a lot. Happy

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How I DBAN drives on other PCs.

In reply to: How do I do that?

I remove the drive, put it into the shop desktop and boot the DBAN CD. I erase it there. A single pass is more than enough for this step.

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I can't open my laptop

In reply to: How I DBAN drives on other PCs.

I can't open my laptop. Is there any other way to do it?
Thanks, sir. I really appreciate your patience with me.

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Small world. I have this Asus x202e

In reply to: I can't open my laptop

And at first it seems you can't remove the HDD but there are videos like https://www.youtube.com/watch?v=x1tupHjUKSg that show how.

Since you can't get to the BIOS and can't work around the settings or pull the drive your next stop is where you get your PCs fixed. Wish I was there to try the usual hold down a keyboard method (noted that already) so unless you are going to do your own work, it looks like it's time for a shop or your PC guru friends to dive in.

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I did manage to get into the bios.

In reply to: Small world. I have this Asus x202e

Initially I couldn't even load from a dvd or a stick. I got into the bios at boot (pressed F2, F10 and Delete, not quite sure which is the one exactly that got me in) and goofed around to get me boot from the dvd.

Anyways, even I was contemplating a visit to the shop, I got to boot me in now, only after three times (the screen freezes up just after the boot)

I wonder how it got so severely infected.

Thanks for the help though.
Happy New Year!

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If you boot from a CD, DVD, or USB

In reply to: I did manage to get into the bios.

...and it then freezes up, you have a hardware problem.

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I have a few Linux that don't boot but lock up.

In reply to: If you boot from a CD, DVD, or USB

Rare but the target machine was very new. It was one of the Intel NUCs and one of the versions of Linux that you don't see discussed often. Since all other OSes boot and ran I put up to the new wireless card Intel had used since others were noting issues with this NUC and certain Linuxes.

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