Hi Mark,

When Norton alerted you that it found a virus, it will show the location or path of the infected file. What is the location? Please post it here and if possible the filename of the infected file. It will also show the threat name.

You can also view the activity log of Norton to determine the path/location.

Sometimes you need to delete it via registry or another tool but again you must know the location.

At times, you can delete it while in Safe mode.