When Norton alerted you that it found a virus, it will show the location or path of the infected file. What is the location? Please post it here and if possible the filename of the infected file. It will also show the threat name.
You can also view the activity log of Norton to determine the path/location.
Sometimes you need to delete it via registry or another tool but again you must know the location.
At times, you can delete it while in Safe mode.
I am running Windows ME and just started having a
1. when I click on ctrl alt delete I get 2
listings of prutqct which I cannot remove
by hitting the end task bar button
2. when I reboot Norton keeps telling me I have a virus
and tries to fix it but Norton keeps telling me
I have a virus.
3. when I hit run %temp% there are 3 entries I cannot
remove..it tells me they are running they are
DF366D DF3F7E DFAB43
I have run Housecall, Norton, of course, Adware,
Spybot, CW Shredder and HiJack This..I still get the
virus problems when I reboot.
Any help would be appreciated.