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Set up problems with Samsung Model UE37C6540

by IJC25 / September 28, 2010 2:53 AM PDT

Have just bought one of these LED TV's and am having real problems with the set up.

The issue is that the TV seems to be getting a signal from somewhere else causing it to constantly scroll through all the channels at high speed - nothing seems able to stop this.

One thought was that the infra red from the house alarm (one of the sensors is situated directly opposite the TV) could be doing this. However I've covered this up and also dismantled it to no avail. I've also tried the TV in different rooms but it still does the same thing.

The TV has been back to the shop twice and works perfectly there.

Could it be that the ariel signal is too weak and it's searching for a signal / do I need a new ariel (although it's worked well up to now and gets digital freeview channels). Could something else be interfering with it? I'm at a loss and any advice would be great.

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Set up problems with Samsung Model UE37C6540
by Samsung_HD_Tech Samsung staff / September 28, 2010 6:09 AM PDT

IJC25,

I'm sorry to hear that you're having this issue.

I don't know what would be causing your channels to move. If you're convinced that the interference in the house is causing this, then I'm not sure what to suggest, other than a separate freeview tuner.

Do you have any issues with any of the other inputs that you use?

--HDTech

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Set up problems with Samsung Model UE37C6540
by IJC25 / September 28, 2010 4:25 PM PDT

No other problems with any TV or other electrical product - this is a new, never before seen issue and baffling so far!

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Problem traced!!
by IJC25 / October 3, 2010 3:00 AM PDT

After testing all sorts of potential causes (burglar alarm, broadband signal, TV signal strength) and having been back to the shop twice where the TV worked perfectly I've finally found the cause.

At one point I had the TV working at home and thinking it had been resolved, I put the stand back on only to find it no longer worked. I then unscrewed each screw in the stand, one at a time and found that undoing one of them allowed the TV to work. Put the screw back in and the problem re-appeared.

So - simply put - one of the screws in the stand was somehow interfering with the TV, causing it to go haywire.

Now have a replacement which works perfectly - with the stand attached!

A strange problem which had both the shop and myself baffled for some time.

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Problem traced!!
by Samsung_HD_Tech Samsung staff / October 4, 2010 12:23 PM PDT
In reply to: Problem traced!!

JC25,

Glad to hear it worked out, and I'll be sending this information to the appropriate department. Thanks for posting back.

--HDTech

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