Is it possible to troubleshoot a virus problem from the inactive desktop screen, registry or elsewhere?
I am a new member and I already have some questions. A friend of mine has a Dell 2400 WIN XP HE SP2. It reverts to the inactive desktop with a serious warning about eliminating spyware & viruses. The WIN XP Firewall cannot be accessed so we assume it has been disabled. They have McAfee anti virus but can't run it. We have been able to run Microsoft Anti spyware in safe mode and a number of trojans were found. 2 items that stand out are: Trojan.intell32 with a Severe warning & Premium Search (Browser Modifier) with High warning.
Sometimes the system shuts down and starts over again all by itself, sometimes it doesn't. The host file is being redirected. Error messages pop up that we "forgot" to write down. Well anyway, we are wondering whether or not it's possible to trouble shoot for viruses without being able to use the active desktop and not being able to access the internet. I don't think there is but we're willing to try anything. Thanks, Larry
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?