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Serious Problem

by moranacus / September 7, 2008 2:48 AM PDT

This is the third time I had this problem. I go to turn on my computer and it stops and wants me to insert a boot disk. I took it a tech both of those times to get the problem fixed.
This time, by chance, I got the computer to run.
Normally it uses Ch0m. ST3200822A and if I leave it like this when it boots up it wants a boot disc.
If, however,I press F9 when the computer is booting, chose Hard Drive and then Ch2m. ST3160023AS the computer loads up correctly.
How do I get it to use Ch2m. all the time when the computer boots up????

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No make or model so
by R. Proffitt Forum moderator / September 7, 2008 2:56 AM PDT
In reply to: Serious Problem

I'll guess you will have to see if your MANUAL notes how to tell the BIOS to do that.

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Don't Have A Manual
by moranacus / September 7, 2008 3:00 AM PDT
In reply to: No make or model so

I don't have a manual.
I have a Gateway Desk Top computer with Windows XP with Service Pack2
installed. What other info do you need????

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The make and model would be good.
by R. Proffitt Forum moderator / September 7, 2008 3:58 AM PDT
In reply to: Don't Have A Manual

A link to your product's home page is even better. That way I can check to see if the manual is available for download since while I do own a Gateway machine, they all differ in that area.
Bob

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Here Is The Info
by moranacus / September 7, 2008 4:29 AM PDT

Gateway 500X RETAIL
www.gateway.com/

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Sorry.
by R. Proffitt Forum moderator / September 7, 2008 4:36 AM PDT
In reply to: Here Is The Info
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This Is All I Can Find
by moranacus / September 7, 2008 4:53 AM PDT
In reply to: Sorry.

Below is all the info I could find:

0029128377 (serial number)

http://www.gateway.com/support

If you look up the serial number it won't list the newest additions to
my computer and since I no longer use Internet Explorer Gateway can not scan my computer to list the changes.

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It doesn'r have to list any "newest additions" ...
by Edward ODaniel / September 7, 2008 6:14 AM PDT
In reply to: This Is All I Can Find

as you are concerned with entering the BIOS.

If you use that support link and the Serial number you will find a link to user guides.

If you make use of it you can locate the user guide for your own machine and it tells you how to set into the CMOS Setup to make BIOS changes.

Try -
1. Restart the computer.

2. During the restart press and hold the F1 key. The main menu of the Bios Setup Utility should open and you can locate where to set boot order from there.

Here is a link to all Gateway's User Manuals for Desktop Computers -
http://support.gateway.com/support/manlib/Desktops/desktop.shtml

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Doesn't Work
by moranacus / September 7, 2008 6:32 AM PDT

Sorry but the F1 key does nothing.

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Gateway writes about that issue.
by R. Proffitt Forum moderator / September 7, 2008 6:57 AM PDT
In reply to: Doesn't Work

While I read it is it F1. Further digging on Gateways site, got a F2 for some machine and that you tap fast as soon as you push the power button.

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Does the PC happen to have ...
by Kees Bakker / September 7, 2008 3:52 AM PDT
In reply to: Serious Problem

two partitions (on the same or different drive) with one being bad and one being good and the boot.ini (that's a hidden file in te root folder of the C:) pointing to the bad one by default?
Or is it something in the BIOS as Bob thinks?

Only you can tell us.

Kees

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As Far As I Know
by moranacus / September 7, 2008 4:07 AM PDT

As far as I know there isn't 2 partitions.

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There is an icon
by moranacus / September 7, 2008 4:10 AM PDT

There is an icon in the bottom right task bar for hardware device
ST3150023AS.

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hHow old is your system and how many HDD does it
by VAPCMD / September 7, 2008 4:40 AM PDT
In reply to: There is an icon

have ?

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Info
by moranacus / September 7, 2008 4:48 AM PDT

The date of my computer is: 12/24/2002
I have to 2 hard drives installed and an external hard drive.

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How long has it been seen you replaced the CMOS battery ?
by VAPCMD / September 7, 2008 8:27 AM PDT
In reply to: Info

Does the BIOS hold the date, time and drive setting when you unplug from AC power ? If not...you need to install a new CMOS battery...usually a CR-2032.

Let us know.

VAPCMD

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Battery Is Fine And....
by moranacus / September 8, 2008 5:30 AM PDT

The battery is fine and I know what I need to do to correct the problem but the CH0M and CH2M in the BIOS area are grayed out so I can't make the change.

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Remember gateway doesn't document this area.
by R. Proffitt Forum moderator / September 8, 2008 5:55 AM PDT

Have you considered a test of changing what drive is on CH0M and CH2M (swap them?)

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How Do I Do That
by moranacus / September 8, 2008 6:02 AM PDT

How do I go about doing that????

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Sadly.
by R. Proffitt Forum moderator / September 8, 2008 6:11 AM PDT
In reply to: How Do I Do That

Gateway does not offer documentation so when you don't know or can't open the case to try then you have to take it in. Remember I've done such things but I don't own your unit so I can't fill in the missing documentation. If I had the machine I can look at the menus in the BIOS, look at the motherboard for CH0M and CH2M to get this done but since we have no docs and it's not clear to you what to do, you'll have to take it to a service counter.
Bob

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Thanks
by moranacus / September 8, 2008 6:18 AM PDT
In reply to: Sadly.

Thanks!!!!
I'm going to call the tech.
I think it has something to do with my brother hooking up my external hard drive. All 3 times this has happened is when he did that.
When he does that it somehow jumps back to CH0M on bootup.

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That helped find the machine's documentation.
by R. Proffitt Forum moderator / September 7, 2008 5:06 AM PDT
In reply to: Serious Problem

The motherboard is the "Intel (Yorktown) Pentium 4 - 2.4GHz (533MHz) R1 [Part #2517505]" It's documentation is at http://support.gateway.com/s//MOTHERBD/INTEL/2517505/2517505nv.shtml

Well, not much help there. I'll read http://support.gateway.com/s/Manuals/desktops/8510375.pdf

Page 55 notes how to go to the BIOS screen but no documentation is found showing your BIOS options.

-> Unless you are willing to put up images of each bios screen on photobucket or find better documentation there is little we can do.
Bob

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Thanks
by moranacus / September 7, 2008 5:24 AM PDT

Thanks for trying!!!!
I'll talk to the tech tomorrow and see what he can do.
Do I get the Bios screens when the computer boots up????

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Do I get the Bios screens when the computer boots up????
by R. Proffitt Forum moderator / September 7, 2008 5:25 AM PDT
In reply to: Thanks

Let's just say that if you use that page 55 you should see the first BIOS screen. It's very sad there is no document on that.

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Thanks Again
by moranacus / September 7, 2008 5:43 AM PDT

Do you think I will ever have a problem eventually if I keep hitting F9, chose HARDDRIVE and select ST3160023AS????
I know it maybe a pain to do that all the time but at least I can still use my computer. I will check with the tech that corrected this problem twice before. At least I have a better idea of the problem.
THANKS AGAIN!!!!

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What "problem"?
by R. Proffitt Forum moderator / September 7, 2008 6:13 AM PDT
In reply to: Thanks Again

While it's an annoyance to have to do that, whether that is the problem is unclear now. I've seen owners having to do such for many years until they replace the machine.
Bob

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Thanks Once Again
by moranacus / September 7, 2008 6:19 AM PDT
In reply to: What "problem"?

Thanks once again for your reply.
I hope the tech can figure this out.

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And ask him ...
by Kees Bakker / September 7, 2008 6:44 AM PDT
In reply to: Thanks Once Again

to post his diagnosis and solution here, if he wants. It might be interesting for some members.

Kees

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