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Question

Self-caused problem with keyboard on notebook

by Duende123 / September 29, 2012 10:20 AM PDT

I had spilled something into my keyboard of an Acer Notebook. It was stuck with one letter going constantly. Not realizing that it is no big deal to replace the keyboard, I deleted the software icon for the keyboard, planning to use a keyboard I would attach.... Then I was unable to get that one to work, so I gave up on it. Later, a friend put in a new keyboard for me, be he could not get it to work at all.

I presume that I need to download that portion of the Windows 7 software and then get Acer drivers, but I have had problems finding somewhere to do just this. On the other hand, if there is a better alternative that does not involve non-existent back up points, I would like to read about it.

I really hate that on screen keyboard and generally use our house laptop and would appreciate any suggestions to fis the notebook.. .

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Clarification Request
Try a USB keyboard and see if it works.
by Steven Haninger / September 29, 2012 8:00 PM PDT

Also, your keyboard should be able to get you into the notebooks BIOS screens. No drivers needed for that. If you can't get into those screens, it's not a driver issue. Personally, I've never seen a keyboard that needed a special driver for basic functions. I'd stop chasing that possibility and make sure to rule out hardware first.

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(NT) Okay, how fo I download just the deleted keyboard software?
by Duende123 / September 30, 2012 1:57 AM PDT
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(NT) `Note a USB keybard does not work or I would be using one.
by Duende123 / September 30, 2012 2:08 AM PDT

All Answers

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Answer
So far, this works all the time.
by R. Proffitt Forum moderator / September 30, 2012 2:22 AM PDT

If I boot to Windows Safe mode and the keyboard is not working, it has always been a hardware issue. Not a driver issue.

I have waited for you to write enough story to offer more but your posts are starting to sound as if there is some hardware failure.
Bob

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Not this time...
by Duende123 / September 30, 2012 6:37 AM PDT

There was a hardware failure. I deleted the software icon for the keyboard, hoping the perpetual typed letter would stop (it did) and I could use a USB keyboard, but that didn't happen. I have a new keyboard that should work, but I even have to use an external mouse. Bob, are you saying that my deletion of that should have had no effect on the working of a new internal keyboard?.

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Yes
by Jimmy Greystone / September 30, 2012 8:09 AM PDT
In reply to: Not this time...

Yes, that is exactly what Bob and Steven are both saying. All the software you deleted did was control the special functions of the keyboard. So like if you pressed the Fn key and then F2, it might turn off the wireless or some other function. But you should still be able to use basic functions like typing letters in a word processor.

You have been focused on a rather inconsequential bit of software this whole time. If you just think about it for a second, what would be the point of an operating system that cannot use a mouse and keyboard, at least in very basic ways, without needing special software? How would you even load said software?

At this point, I would say it is just time to write the unit off. Whenever liquid damage is involved, very rarely is it ever worth bothering to salvage the unit. So far it sounds like you have confirmed at least damage to the keyboard controller and a USB port, so who knows what else has been damaged or will be damaged as the corrosion spreads.

Stop throwing time and money away on this unit and just replace it.

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It's fixed.
by Duende123 / October 10, 2012 11:06 PM PDT
In reply to: Yes

I took it to Second Source in Newark, Delaware and they fixed the software problem. The computer guys were not there when I picked it up, so I didn't get a better explanation than it being a problem with Windows. That is pretty much what I thought it was. It is working fine now. Thanks for all your help, and I am sorry to have wasted your time. Bye.

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