Windows 8 forum

Question

Seeking help for can't shut down and no sound

by blancmix / October 20, 2014 4:44 PM PDT

Hello everyone,

I started to have this problem since 2 months ago.

Everyday the first time I turn on my desktop computor, after 30mins to 1hr several problems will occur.

1. Can't shut down computor.

2. Able to press ctrl+alt+del, but no responce when press task manager no responce.

3. sound system down. Started no sound for whole system. ( press Right bottom corner sound control panel also no responce)

4. Many problems start to no responce and hanged.

I kept my windows 8 to do those updates regularly I wonder if the problem is caused by those updates I did 2 to 3

months ago so I searched the net and uninstalled update KB2962407 but no use. The source link is below.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/windows-update-2962407-disables-my-laptop-audio/6aebc3ce-83c9-4015-b089-111ec9a39240

I really can't find any other solution but to seek help here.

A million thanks for reading through my long post!

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