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Question

Security Message

Apr 8, 2016 6:52AM PDT

I was just using Microsoft edge and received an error msg that said "you may have suspicious activity on your pc. Contact tech pc support for help 855-286-5016. Do not shut down or restart. Doing that may lead to data loss." It identified my IP address and computer IDa and mentioned Microsoft Edge. Is this legitimate or a scam? I tried looking up the phone # but it just says that it's private. Help!!

Discussion is locked

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Clarification Request
Cannot close Edge
Apr 8, 2016 7:33AM PDT

I don't know what to do next. I can't x out of the browser or close it via Task Manager.

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Clarification Request
what sort of antivirus and other help programs added?
Apr 8, 2016 7:47AM PDT

Have you added any of those "helpful" type programs, such as those which will "speed your connection" and other promises? Do you have MalwareBytes on there and ran it to check for bad software programs?

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Clarification Request
MalwareBytes
Apr 8, 2016 7:54AM PDT

I'm running this right now. It's 25 minutes into the scan. I haven't added any 'helpful' software apps. When using Edge this morning, the PC locked up. I use Avg free anti-virus.

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when it finishes
Apr 8, 2016 8:26AM PDT

Reboot the computer. See if there's any updates installing and then if any new ones are downloading. Also consider Edge isn't perfect. There is IE that comes with Win10. Does it do the same?

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Answer
Ignore it
Apr 8, 2016 7:16AM PDT

Legitimate business wants their phone number listed. Scammers don't.

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Answer
Solution
Apr 8, 2016 8:36AM PDT

Here's what I found that worked. I had no infections according to Malware. I typed Google.com in the search box next to the Windows logo bottom left cornerandpresses enter (the internet was on). Edge came up with the offending web site and a new Google tab. I closed out edge entirely and the offending web site was gone. I hope that's it!

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Answer
SCAM WEB PAGE.
Apr 8, 2016 8:39AM PDT

I see good advice so far but a scam web page could easily pop up that message, IP address and try to scare folk into calling in.

It's a scam, don't fall for it.

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Answer
Scam.
Apr 8, 2016 7:35PM PDT

Reboot!

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Answer
scam
Apr 8, 2016 10:18PM PDT

It is a scam. all websites can identify your ip address, browser, os, screen resolution and more. a simple script running in the page can show it to you. best thing to do is what the others said, run your security and delete the browsers temporary internet files and cookies. The move on as if nothing happened.

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Answer
You went to a website that was trying to
Apr 10, 2016 2:00PM PDT

install it's malware by telling you your PC was infected. Cancelling the task and not clicking to go further into the site was the thing to do. Your browser may say do you want to restore to previous site say no.