Security help

Nov 25, 2019 10:46AM PST

I recently got a new straight talk phone , a Alcatel tcl .. and I have recieved several text messages from random 5 digit numbers prompting me to download software updates. They never have a description of what the update is, or any record on my phone of what the update did. Also , when contacting straight talk they have no record of me recieving these messages. Is it possible , I am receiving these messages from my router? I ask that because I know a certain person who works for my local internet company who is less than a stand up person.. I am wondering how can I tell the nature of these "updates" once I disconnected from my wifi I no longer recieved them ... I got 5 or 6 of these "updates" in the first week of having this phone. I am actually pretty concerned as to why this is happening and even more so once I realized they were not messages that are seen on my phone records with my provider.

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Good clues there.
Nov 25, 2019 11:18AM PST

I was thinking that some app did that you provided the clue it was just that with the disconnect from WiFi.

Sorry but no it will not tell you what app so look back at what apps are not stock. That's why we factory reset and test for a time then load an app and wait.

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What app would send text?
Nov 25, 2019 12:50PM PST

I have not downloaded any apps other than from the play store , whatever the "updates" are I am being promted to download them via text message from a 5 digit number ... When I contacted my provider they have no record of me even recieving the messages....

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So you did install apps.
Nov 25, 2019 1:09PM PST

While using the Goggle Play App Story is the best way it does not mean an app didn't go rogue.

Again I can not tell you which app (repeating since it's important to know this).

Forensics are tough here as I'm not there to look at the apps, the messages and google more. But that doesn't mean you can't work the issue by removing all extra apps and seeing if that or a factory reset fixes it.

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new phones tend to have updates
Nov 25, 2019 12:34PM PST

but if you are unsure, contact their customer service and ask them

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I did
Nov 25, 2019 12:47PM PST

I was recieving text messages from 5 digit numbers prompting me to download these updates, I contacted straight talk and they don't even have record of me recieving the text messages period. On another forum I was told to reply "help" to the message, and recieved nothing back.

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My suggestion
Nov 25, 2019 2:19PM PST

is reply with the word STOP to end unwanted text messages or just ignore and delete them without replying at all.

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in that case
Nov 25, 2019 2:25PM PST

delete the text messages and forget you ever saw them. then go to the phones own update and see if any are available. if not, then you should be good.

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Im trying
Nov 26, 2019 10:28AM PST

Unfortunately I couldn't not prevent the update , the messages came in 3 prompts , telling me to update , after the 3rd message , it just automatically did it on its own .... Strange ?

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messages or notifications?
Nov 26, 2019 11:25AM PST

now sounds more like notifications, not messages. I got notified by samsung the other day about an update for my watch from the wearable app on the phone, Installation was delayed three times and then it auto update.

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Nov 26, 2019 7:10AM PST

Delete the messages. Are they coming from the same number? If there's a mute option for it then that could help too.

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