24 total posts
Where does Security Center come from? (answer)
It's a service that must be running. In the Services control panel try...
Scroll down to Security Center and double-click on it > In the "Startup type:" box use the arrow to scroll down to choose "Automatic" click Apply and reboot, or, click Apply and click the button that says Start.
It's not there in his list of services
He was on the phone with me when I read your reply and he has Security Account and then Server. Security Center is missing in action....and there is nothing in Windows Components to install it there either.
So....is this an update to SP-2 that must be downloaded without people realizing it since it doesn't appear to be in a clean install of SP-2 anywhere, and he didn't have it with SP-1 either.
This was a brand new legally purchased XP Pro SP2 cd he installed. It's going to run out of time to activate it if he can't get on the net in the next couple of weeks now...or he'll have to do it via the land phone.
Definitely not in XP SP1.
And what is this about a new legit XP?
Those are known to be hacked to remove such items in an attempt to keep the OS from checking in.
-> The most common reason a new install of XP can't get on the net is drivers from my experiences. No one seems to remember that Microsoft doesn't do that.
If this was any type of install over some pirate copy then those hacks are likely to still be in there.
Drivers are installed
I mentioned the legit copy of XP Pro because his original Gateway installation cd was destroyed from heat during moves from Pensacola, Fl to San Diego, CA and unusable. When he tried to run sfc /scannow on his system, it wouldn't accept the new XP Pro because it wanted the SP-1 disk originally used, so he decided to format the drive and start from scratch after downloading all the required drivers from Gateway's site for reinstall later.
He still has no Security Center, which is the same situation that he had with SP-1 before.
Still unable to get on the net with Cox Cable though and they keep insisting that there is a firewall somewhere blocking him from getting on even though the XP firewall is the only one installed and it's been disabled.
That 169 address is telling us...
The network didn't succeed in getting an address. That's almost always cable, network card or driver issues and not a firewall.
a firewall somewhere blocking him from getting on even though the XP firewall is the only one installed and it's been disabled
i may be wrong (wouldn't be the first time) but will security centre work if the firewall is disabled?
hasn't ever even shown up in taskbar or Control Panel since the new installation.
How do you test an on-board LAN for a laptop since you can't exactly disable it in the bios or Device Mgr and install a new PCI card in one?
He's replaced the CAT6 cable, checked all network settings (they are all the same as mine and I'm on a LAN for satellite modem), disabled the firewall, disconnected his modem to set it back to defaults, and although Cox claims to be able to ping his modem successfully from their end, they can't see his computer beyond it, and he can't ping the modem from his end at all.
The only thing left other than accusing Cox Cable of lying regarding the pinging of his modem at this point is to somehow check his LAN onboard and I don't know how he would be able to do that except to hook up his wife's computer to it and it needs a new power supply so it won't function right now.
i doubt if Cox are lying
the problem is between the laptop and the modem, as long as the modem is connected/powered up they should be able to ping it...
again Toni, what happens if the firewall is enabled? will security centre be listed in the services panel?
How does he test his LAN port
on the laptop since he can't disable it to use a 'drop in card' to a PCI slot easily (or CAN he have a separate LAN card installed in one using a PCMIA slot?) I just did a google search on separate cards for laptops....they seem pretty expensive and he may not want to spend that kind of money considering the laptop is already 4 years old.
Again...can you tell me how to tell him the way to test what he already has onboard? Then he can make a decision about what to do about it if it's gone into the toilet.
The LAN connection to the modem was working two weeks ago just before the move to a new apartment 1/4 mile away. I don't think that short trip would have jarred something badly enough to break it...he took the laptop on his 7 month deployment to Iraq among other places and nothing happened with it.
Toni, there are four ways to start it...
so have him try one of these four:
Method One - Click Start > Control Panel > Security Center
Method Two - Click Start > All Programs > Accessories > System Tools > Security Center
Method Three - If the Security Center icon is visible in the Notification Area (by the clock) it can be clicked to open Security Center.
Method Four - If there is an alert balloon (Fig. 01) visible on the desktop, clicking it will open Security Center.
Now, going beyond those 4 WSCUI.CPL is the control panel applet and if it doesn't show up in the Control Panel he can type it in the Run box and it should start up.
Now, if he still can't access it through one of those normal methods have him look in his %systemRoot%\system32 directory and see if he can find wscntfy.exe (should be 13824 bytes) which is the executable for the Security Center service. When he finds it have him double click it to start it up.
If double clicking doesn't start the service it will have to be started either with SC.exe or Netsvc.exe (although possibly net start wscntfy.exe might work too)
in control panel. He can disable firewall there.
what does ipconfig say?
it sounds like the IP169.*.*.* problem?
What problem is that, jonah?
I know he can run ipconfig...he told me that...and for some reason 169 rings a bell.
I've been reading some of the
solutions tried. According to Derek, when he first encountered the ipconfig of 169. Cox told him that they were filtering out the 169. and rebooting the computer gave him a legit ip address. He's now getting a 72.207.xxx.xxx number that they recognize, but he still can't connect.
He was leaving to go out to dinner with Heather so I told him to power down (Pull power plug from wall for both modem and laptop) and leave it for a few hours while eating and try it again later.
If this doesn't work, he'll be calling Cox again tomorrow and cancelling service that he can't connect to and going with DSL instead. He's tired of fooling with them.
Here's something to know about. NIC addressing.
Some cable services lock the connection to just one NIC address. So when you get your other machine to hook up, it promptly fails since it's a new machine. Some cablecos time it out in 4 to 24 hours and magically it just fixes itself.
If you had a router, this becomes a non-issue for adding machines. But good to know about.
Derek started writing down the IP address whenever he would do an ipconfig...the first couple of times, he had different ip numbers show up (which would be normal since it 'should' change each time you reboot the computer and run the ipconfig....once it was the 169.xx number and Cox was on the phone with him at the time and told him not to worry about it because they were filtering it out.
The last three times he has used the ipconfig command after rebooting the computer, the number has stayed exactly the same....and they should change, shouldn't they?
When he comes home from dinner, he'll call me and reboot the computer after powering it all back up as jonah suggested, and I'll have him get the ip address again. If it stays the same again, is it possible that somehow he's locked into the Cox ip address and can't get out of it and that's it's somehow redirected to that 169.xx number without it showing up? What recourse would he have to get them to get him specific ip address, subnet, and default gateway numbers instead of leaving it at default 'get one automatically'? He had asked about that before and they told him they couldn't do that because if they give him those numbers and somebody else is using them at the time, he won't be able to get on the net...duhhhh.....he can't get on the net anyhow so what's a small inconvenience once in a while of tripping over somebody else using it?
Which is why they lock it to one NIC address.
I haven't read if they have more than one machine.
cable services lock the connection to just one NIC address
My cable company is that way. If you try to connect a different computer, router or cable modem, it will lock you out. The only way to change is to contact the cable company and have them reset your profile.
there was an article about Lan connection to WINXP
Problem connecting to Internet - IP address 169.254.162.104
This was on www.ask.com
Went to search for security center and found mine
It is in Accessories-System Tools. I have it in my Control Panel also. It was installed along with the Firewall icon in the Control Panel. Mine had disappeared when I ran sfc /scannow, I had to delete SP2 to use my WINXPCD (it is only SP1). It may be a similar issue. I have a Desktop Gateway.
A shot in the dark
What about LSP issues
It could well be that his security centre needs adding.
Tell him to put his XP disk in the optical drive (after making sure his BIOS is set to boot from Optical). before he does this though he'd better back up any date he does'nt want to lose (e-mails, word files and the like) since this re-load will destroy his data.
I assume he has programme disks. because he'll have to do a new install, get those programmes back, THEN re-install his data.
I asume he has SP2, Security Centre came with that automatically, however It may be a help if he contacts MS and see what they say.
Personally I would be inclined to check the firewall but would be more inclined to think that COX are the ones at fault, not Derek. For instance I live in the UK, and have just got a BT Total Broadband Hub, this serves 2 computers, mine and my son's. Whilst I have had some problems with connection speed, I hve had nothing like Derek's problems, so the answer I strongly suspect is to change cable company, or even go for a DSL connection