Sorry, but there is little we or anyone can do to resolve this.
Keep explaining to Hotmail Support.
I am puzzle and angry as what to do about this secondary email account(Hotmail) being hijacked or hacked. The hacker/s has sent a request for money to all my contacts and now I can't access my email account to refute and chage passorwd. Have went to support but no resolve, made support ticket but can't talk to hotmail support; what can I do to access my account?