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Resolved Question

Second internal hard drive not seen in Tiger.

Aug 29, 2011 11:06AM PDT

Hi ~ I hope you can once again bail me out. Hubby decided to move up
from his G3 Mac desktop, so he bought a used Power Mac G5 on Ebay. It
is a Dual Core 2.3GHz,
M9591LL/A with 12 gb memory and 2 hard drives -- 500 GB
7200rpm Seagate (top) & 500 GB
7200rpm WD (bottom). It was supposed to be loaded with OS X, classic
Mac, programs, etc, etc. The seller also sent some disks.

Well, it wouldn't boot up. We finally figured out that in doing
'personal deletions', the seller had in fact wiped at least the #1 HD
clean. We did a first time install from the 10.4.4 install disks to the
1 HDa (yes, it was also partitioned) and the computer now starts up.
However, the #2 HD (WD sata/16 MB cache, WD5000AAKS) doesn't appear
anywhere -- home, desktop, Apple info, etc. We had it checked and it is
good and does contain data (we suspect the classic stuff).

Do you have any ideas what we can do to 'see' the second hard drive?
We're Mac lovers but hardly techies and at this point feeling frustrated
and mentally stressed. If it makes any difference, we have since
upgraded the OS X to 10.4.11.

Thanks ~ Karen

Discussion is locked

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Best Answer

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How did you check it?
Aug 29, 2011 12:37PM PDT

How did you check it? Also, just as a quick test, swap the two drives around. Put the top on the bottom and bottom on the top. The order of the drives should make no difference since it's SATA.

I'm going to bet that one or both of the cables on the bottom slot is bad. Hopefully it's not the SATA power cable, because then you are quite probably looking at a new PSU, though I admit to having worked on precious few PM G5s, and only once removed the PSU from one, so I am not as intimately familiar with the internals as I am most of the more recent models. If it's the SATA data cable, that's a very cheap fix. A giant PITA to fix, but cheap. I suppose if you didn't mind running it without the side cover on, it could be cheap AND easy (more or less). Just don't do anything to get the fans going or you'll swear you're on the runway as an airplane is taking off. Still, first test is to swap the drives, see if the problem follows the one drive or if the problem seems to follow the slot you put it in.

Mac OS X should be able to read an OS 9 partitioned drive without any real difficulty. So the fact that it seems completely absent from all methods of probing it, suggests the problem is elsewhere. Especially if you put it into an external enclosure or something and was able to read it.

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Thanks for the suggestion
Aug 29, 2011 9:17PM PDT

Jimmy ~ Thanks for the quick response. Hubby removed the suspect SATA HD and took it to a computer repair shop. The tech connected it to a computer where he checked it out. He pronounced it fit and saw the data. We declined paying $65 to find out what it was. We did consider doing the swap you're suggesting but didn't think the computer would boot if an OS wasn't on the suspect HD placed in the top bay. Now that I know it doesn't make any difference, we'll give it a shot. I'll let you know what happens -- although my experience with MacFixIt tells me that you're right and we have -- oh joy -- cable problems. BTW, do you know what could cause this? Could something come loose in shipping or would it probably be something more long-term?

Thanks again ~ Karen

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That's the point
Aug 29, 2011 11:04PM PDT

That's the point. If suddenly the computer won't boot, or boots to a different OS, then you know that there's something about that second slot. At which point you can either decide to just accept that it's busted and not worth fixing, or you can look into how to fix it. Strangely enough, I can't seem to find mention of the HDD power cable anywhere in the service manual for that model unit. The closest I can find is for replacing the data cable, and the HDDs, where it says to disconnect it. The good news is it doesn't look like it's part of the PSU, which would make the whole repair cost less. The bad news is that it would still be a giant PITA. Based on memory and some old fairly low res photos, I seem to recall there being some special 4-pin connectors in that general area of the logic board, which are probably custom SATA power cables.

Given this thing is circa 2005, I would make a decision fast, because it will quickly reach Apple's Vintage list, and then you can only get it fixed if you're in California. It's possible it's already made it to that list, in which case you may be out of luck.

As to why it happened in the first place... Could be a lot of different reasons. Cables just fail sometimes for no apparent reason. It could be some stress break inside the cable that happened during shipping. One other thing to check is that the cable didn't come loose at the logic board end. Fairly easy to check. Immediately under the HDDs is a metal shelf, and then if you go to the opposite side of that shelf, and follow it straight down to the logic board, you should see the SATA data cable connectors. You may need to remove an add-in card to really get at them. You should be able to just pull them both up and reseat them. If that doesn't fix it, we're back to my cable theory, or the new idea I just came up with of the SATA port on the logic board being bad/damaged.

Assuming you can still get the logic board, it would probably cost about as much as you paid for that thing, or a very sizable chunk at least. Most likely not cost effective, and I've pulled one of these board before, so trust me when I say you do NOT want to even attempt it. It requires a bunch of tools you almost certainly don't have, and there are these special connectors for the CPU assembly that are very easy to damage. The cables are likely worth the risk, but if new cables don't fix things, just cut your losses.

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You Rock!
Aug 30, 2011 9:45AM PDT

Hi Jimmy ~ Thank you so much for all the information and the confidence to really dig into this machine. It's fixed! When Hubby pulled out the second slot HD to do the test swap, he checked the power cable connection to the logic board (as you suggested). Lo and behold, it was completely disconnected. He reconnected the power cable to the logic board and then checked to make sure that the cable connections to the HD slots were secure. He replaced the second HD in the bottom slot, turned on the computer and Eureka -- when it booted up the second HD now appeared everywhere it was supposed to. Yea!! Hubby performed Disk Utility and no repairs were needed. He is now doing his happy dance.

You proved why MacFixIt is my go-to site when I'm in Mac trouble. Thank you for all the time and effort you put forth solving my problem and explaining it in such a clear manner that even I could understand.

You Rock ~ Karen

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Good to hear
Aug 30, 2011 11:28AM PDT

Good to hear. Those kinds of fixes are always the best kind. Not just cheap, but free, and easy to boot. The problem with "make sure it's plugged in" is that it's so basic it's easy to assume everyone's already done it.

I have no idea why that cable would be disconnected like that. It shouldn't have happened during shipping. I guess it will go down as one of those great unsolved mysteries. The answer is probably completely underwhelming anyway.