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Seagate 4TB Desktop External Hard Drive Help

Hi everyone,

First time posting. I've had my Seagate 4TB Desktop External Hard Drive for about a year now and it's been working perfectly fine all along. I connect it to my JVC television and it plays MP4s, AVI, MKVs fine. I have about 1.2TB used at the moment.

About a week ago, it started acting up. Any new file I add to the hard drive, no matter the file extension, causes my TV to freeze when I try to play it. The file plays perfectly fine on my laptop.

Also if I add a new folder to the hard drive, none of the files in that folder show up on the TV - the folder appears to be empty. I plug out the hard drive from the TV, plug it in to my laptop and the files are all visible in the folder and I can play them all.

This is SO frustrating! Can anyone help me sort this out?I mean, if all the files play on my laptop and all the folders work on my laptop, that means my TV is the problem right? All the old files on the hard drive still play fine on the TV.

Thanks in advance!

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All Answers

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Are you sure your TV can support a drive that size?

In reply to: Seagate 4TB Desktop External Hard Drive Help

You didn't give any make and model, so I can't be any more specific.

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Not Sure

In reply to: Are you sure your TV can support a drive that size?

Sorry, I thought I had included all the info oops! It's a JV LT-32TW51J. I have no idea how to find out if it can or not!

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Seagates are in the news.

In reply to: Seagate 4TB Desktop External Hard Drive Help

Here ->

Seagate didn't fare well so to test if it's that drive, get another and test it out.

You could be hitting some limit on the TV. Many can't index past so many titles and then fail. Others require a SPECIAL PROCEDURE I CAN'T KNOW to tell the TV to re-read the drive for new files and folders. Again, this varies with every model.

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In reply to: Seagates are in the news.

So if it is hitting some limit on the tv (which is a JVC LT-32TW51J), if I try deleting some old movie or tv shows, then add new files, they should work? I can't really afford to buy another 4TB hard drive to test it out!

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I'll pull back the curtain a little.

In reply to: Thanks

Because I want a few things on the easy to use HDD for play, I opted for a WDTV Live player. I did this so I could toss ISO's of my DVDs there. Too easy.

For the HDD I wanted it to be quiet so I use a pair of 2TB Tosh Canvio Basics (USB 3.0, quiet things.)

Each item ran well under 99 bucks so it was not as much as I've seen others pile into such systems.

-> Sorry no. The TV's limits, code and more is not shared by its maker so no one can write what's up except we know these TVs have puny processors and little RAM. If you pop a few hundred titles into one folder you can see trouble on almost every model. (tip: don't do that.)

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PS. I think I should repeat this.

In reply to: I'll pull back the curtain a little.

Keep folders tidy. I can't know your TV's limits but keep folder file counts in check. I'd keep a folder with 99 or less items and ask the maker how to get the TV to reindex the drive. DOES NOT find out how.

Many TVs only show files they can play so if you picked a new encoding method, the TV may balk.

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