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Scren Saver Won't Start

by raysavage / March 19, 2004 6:53 AM PST

My daughter has a relatively new Dell computer running win-xp he OS. For the past few weeks, she has noted that her screen saver will not start. She has tried settings for different time intervals, but it still won't start. She can get it to start when she clicks on "Preview". She has been trying to resolve the problem through Dell. Their Tech Support tells her that they have never seen this problem before. They promised to get right back to her, but haven't in almost a week. It is hard for me to believe that this is such a weird problem for a major computer manufacturer's Tech Support "Experts". I told her that I was confident that there was someone who is more knowledgeable that "Dell's Experts" (OR ME) with a simple answer. Hope someone can help.

Thanks,
Ray Savage

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Re:Scren Saver Won't Start
by glb613 / March 19, 2004 7:05 AM PST

Whenever your computer begins to act odd, run a scan for spyware and your anti-virus program. Be sure they are up-to-date with the latest definitions.

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Re:Re:Scren Saver Won't Start
by raysavage / March 19, 2004 11:22 AM PST

Thanks for your prompt reply - I sort of suspected SpyWare. I'll pass this on and let you know the results.

Best regards,
Ray

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Not much is written for fixing SS anomalies.
by Cursorcowboy / March 19, 2004 8:20 AM PST
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Re:Scren Saver Won't Start
by hpmas / March 22, 2004 5:02 AM PST

FYI
I to have a new dell pc with screensaver issues. what mine does is it will work set at the 1 minute time interval, but not any other time setting. I have narrowed it down using msconfig and eliminating start up programs till screensaver started working. It is a program called "PCM Service" or the "Dell media experience" program causing issues.I am currently awaiting an answer from dell through e-mail support.
Good Luck

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