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Question

screen popping out of the bezel

Aug 10, 2018 10:37AM PDT
Hi Everyone!

I purchased a Lenovo Yoga 710-15KB 7 months ago.

4-5 days back, when opening the lid, there was a faint crack noise.

Upon further examining the laptop, I noticed that the screen [ bottom right-near the hinge] had popped out of the bezel [not the entire screen, just a little] . There were no damages/cracks on the screen and the touch works fine. When I try to open/close the lid [did this very cautiously] i noticed the frame near the hinge getting disturbed.

Have attached the image in the link : https://imgur.com/BwtWfa9

Till now i haven't closed the lid of my laptop yet, [just covering it with a thin cloth when not in use]to prevent further damages/wear of the parts.

My Queries :

1. Does this require a whole screen replacement?

2. Is it ok to keep the lid open for a few months? [ currently I am not in a place to avail a good
laptop service ]

3. Does Lenovo yoga models have this kind of a defect/problem very often?

Please help and suggest methods/solutions for the problem.

Thank you!

Discussion is locked

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Answer
@ 7 months
Aug 10, 2018 10:46AM PDT

this should be under warranty

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warranty
Aug 10, 2018 10:54AM PDT

Yeah, warranty is available.
I contacted the lenovo support team about this and they replied that this is an user induced fault and hence replacement/service will not be covered under it Sad .