rasj2000,

Thanks for your post. I'm sorry to hear about the troubles you're having.

This is not the experience we expect customers to have right out of the box (or hopefully, ever). It sound like you received a bad unit (or one that may have been damaged in shipping), and I would encourage you to see if the store would be willing to exchange it.

Again, I apologize for the inconvenience and hope you consider giving us another try.

--HDTech