Here's how. I connect up some VGA display and set the video mode to say 1920x1080. Now I shut down and connect up a 1020x768 VGA display. In most cases what you wrote will happen.
No bad hardware at all. But I find folk no longer command the machines. That is, this is easy to correct by booting Safe Mode and setting the video mode there. And here's the problem, while Safe Mode is part of what we use to troubleshoot with, I find folk often respond with what is Safe Mode or ask how to change video modes. If you are going to get into repair use the web to fill in these basic areas.
You'll get there much faster.
If you suspect the hardware then try Linux next time as it's better at machine support out of the box.
-> Oh, another Windows nutty thing. If you have a machine with more than one video system say onboard and card, Windows may boot and show on one then switch to the other. Fun way to mess up a new tech.
My computer Guy gave me an MSI pc that he custom built and he told me to find out what the problem was, so I did, I installed the power supply and it booted with spinning fans and everything but every time I want to boot into windows it won't get past the windows logo, I tried on multiple things including booting the installation from my USB flash drive but after the windows logo the screen still goes black. I have an MSI z97 gaming 5 motherboard so I don't know that it has integrated graphics or not. But what I am sure about is that I do not have an external graphics card so if there is internal graphics they are probably not working. Please tell me what the issue is, I want to know the problem from the community before I spend $$$ on a graphics card, I want to make sure that graphics are the problem. I also tried switching to integrated graphics via boot menu PEG to IDG but none of them worked. please help!
Is the issue the graphics card?