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Question

Screen dark blue and not responding?

Jan 15, 2015 12:38PM PST

I own an Asus Q301LA laptop, and am having some trouble with the screen. When turned on, the screen shows the Asus logo, then the screen turns dark blue, almost black, and doesn't do anything else. The cursor shows up when the trackpad is touched, but that is all that will happen. Also, the battery light never comes on, even when it is plugged in. Their tech support gave me the equivalent of "I dunno, turn it off and turn it on again," so any help here would be much appreciated.

Discussion is locked

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Answer
Did you try
Jan 15, 2015 10:56PM PST
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Answer
Issues
Jan 15, 2015 11:35PM PST

And you tried the first step, battery reset?? Shut down, remove battery, let stand for a minute, reinstall battery and fire up? If you did this and had no result try Bob Proffitt's suggestion...if not, take to a competent techie for assistance.