Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Schenker Mobile Workstation W504 BSOD Power issue.

Mar 2, 2016 1:36PM PST

Hi everyone,

I`ve bough Shenker W504 mobile workstation 1.5 years ago.
my setup is

Intel core i7-4810MQ 2.8-3.8 GHz 6MB 47W
Nvidia Quadro K3100M 4096MB
16GB-SODIM DDR3
500GB Samsung SSD 850 Evo
UPDATED WIN7 to WIN10 - yes i made a clean update, full reset with new system.

and im experiencing BSOD by having AC adapter plugged in with the Battery after win 10 update.

The story is simple - I had a rough accident on a motorbike 7 month ago, Workstation survived, but got a decent shake up - left lower corner got hit, and has some marks, also one of the batteries plastick locks broke. But no other signs of damage nor overheating or loss in Performance was recorded.
About 1 month ago my battery started fading - flimmering screen, dissapearing sign of being plugged into a socket, stop charging at 80%, etc - i was frightened, that the AC adapter socket was broke. I´ve contacted the seller, and explained the story - he confirmed it is the socket, and no, after the fall there is no waranty(only 1 year for socket anyway), and they can switch the motherboard - cash please.
And the most thing i hate in the world is giving away money to gready ********. And i was right - playing around showed the True bad guy - battery.

After that I´ve decided to update to Win10 - well, what bad could happen, but the Flimmering display Issue might get fixed.

And it got fixed. After having some Problems with drivers (Shenker support really sucks) and uncountable BSODS, i´ve finaly got stable System, even without Battery Issues.
It worked for about a Month and a half, and now i´m instantly getting BSODS on daily basis.

It says driver_power_state_failure which isnt helpfull at all.
BSviewer shows same unpromissing results - ntoskrnl.exe

Yes all my drivers are uptodate, i got original drivers from Shanker, for WIN10, and then some more recent with iorbit software.

Failure appears few minuits after plugging in AC supply and battery simultanuously.
charging symbol goes wild, switching between plugged and unplugged.
also I´ve noticed that the AC Socket beckomes much hotter in that condition.
Separately they work just fine - Battery still holding for 1.5 hours so buying new one, looks like waste.

only thing I haven´t updated was BIOS to new system.

Any Chances that updating it will fix the issue?

Discussion is locked

- Collapse -
Answer
Sounds More Like A Hardware Issue To Me
Mar 2, 2016 6:44PM PST

Just some suggestions......

If the plug isn't connecting correctly, then it would cause the jack to get hot and it would cause the "plugged/unplugged" issue. Not a great outlook but you might try a the next suggestion. At least it's free. Sometimes the charging software gets a little hinky and you might try resetting the drivers like this:

Uninstalling and reinstalling power management software in Windows
In order to correct problems with the battery's power management software, follow the steps below.
1. Access the “Device Manager” .
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall .
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes .
Alternately, select Action > Scan for hardware changes .

Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. Restarting Windows will have the same effect of letting Windows re-recognize the hardware and installing the correct drivers.

If that doesn’t fix it, then shut down the computer, unplug all power cords, remove the battery, then depress the power button for 30 seconds. Replace the battery making sure all connections are solid, then plug in the power cord.

And just in case you have a spare, you might try using a different charging unit and plug. The plug itself could be a possibility although probably not.

If that doesn't get it done, then the socket is the most reasonable culprit.

Hope this helps.

Grif

- Collapse -
Thanks Thomas
Mar 3, 2016 9:39AM PST

myfirst gues was also - mus be socket. BUT! as long as battary is out, computer doesn´t fail. I have steady power supply no matter how i move the cord or even the socket.
Only if i put both in, its getting weird even if the PC is turned off - I completely emptied the battery yesterday, and plugged it in over night. The Battery, and Power Supply LEDs start blinking - First it shows, i have Supply, Then Battery charging, then, both go off, and repeat. Battery was only Half Full in today Morning.

I´ll try to reset The drivers for now.
Thanks a lot!

- Collapse -
Problem Solved
Mar 3, 2016 1:51PM PST

Worked like a charm! Got blue screen Immediately after uninstalling Microsoft ACPI Compliant Control Method Battery listing.
After restart, repeated same thing, turned off, and emptied the condensators, like you proposed. Result - Steady Powersupply, no more LED blinking, nor Switching charging symbols.

THANK YOU! on Schenker Forum guys were way to busy, make me look like a noob, unable to make win10 update propperly, instead of solving the problem with real advice!

- Collapse -
(NT) Way to Go.. and Glad WE Could Help !
Mar 3, 2016 5:29PM PST
- Collapse -
Answer
I think it's hardware too.
Mar 3, 2016 9:33AM PST

If the battery is fading it can cause a higher load on charger and the charging circuit on the mainboard. I can't tell if you fixed that with a new battery.

Also, if the AC socket is still damaged, that needs to be fixed.

I think you have written the machine has not been repaired.