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PC Applications forum

General discussion

Scanner Problem

by jraesner / November 14, 2004 10:00 PM PST

I have a UMAX Astra 3400 scanner. I just received a new system and went from using Windows 98 to Windows XP, but now when I use my scanner, the colored pictures look purple when scanned. I've tried adjusting the color but nothing seems to work. The scanner is only about 2 years old and worked fine with my previous system. Any suggestions?

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Re: Scanner Problem
by R. Proffitt Forum moderator / November 14, 2004 10:19 PM PST
In reply to: Scanner Problem

To test the scanner, I have to install on another system.

Try that.

Bob

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Re: Scanner Problem
by jraesner / November 16, 2004 12:34 AM PST
In reply to: Re: Scanner Problem

I can't do that. It's my work PC and the techs won't try the scanner on another PC because they're telling me the scanner is not XP compatible.

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Re: Scanner Problem is not the USB cable.
by R. Proffitt Forum moderator / November 16, 2004 12:50 AM PST
In reply to: Re: Scanner Problem

The cable would not impart a color to the scan.

It's a work machine so let Tech take the scanner away and supply a XP compatible one. The tint however is rarely a driver issue. It's usually a failed scanner element and you may not want to know that the scanner element cost usually exceeds the cost of a scanner.

Bob

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Re: Scanner Problem is not the USB cable.
by jraesner / November 16, 2004 2:59 AM PST

A new scanner was the conclusion I was coming to, but you have no idea what I'll have to go through to get one. Thanks for all your help.

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Re: Scanner Problem
by skippyd333 / November 15, 2004 8:45 PM PST
In reply to: Scanner Problem
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Re: Scanner Problem
by jraesner / November 16, 2004 12:33 AM PST
In reply to: Re: Scanner Problem

I downloaded the patch but am still getting purple pictures when I scan in a photo. I tried going to the update for power color software but keep getting "Page cannot be displayed." The tech here at work thinks it might be my USB cable and he's looking to see if they might have another cable lying around. Unfortunately, I don't have a lot of faith in the techs here at work.

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Re: Scanner Problem
by skippyd333 / November 16, 2004 12:34 PM PST
In reply to: Re: Scanner Problem

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