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Scanner not found!

by fren / October 7, 2004 1:57 AM PDT



I just installed a Genius ColorPage-Vivid 3X USB Scanner to my WinXP operating system but it didn't work. "The Scan Manager" always pops up and says "Scanner not found!". Based on the label posted on the installation cd, WinXP is also supported by this unit. I also tried to install the downloaded driver which came from their website but I also failed. So, I tried installing this scanner to the other operating system like Win98 and WinME and it worked. Why?

Please help me fix this problem. thank you!

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Re: Scanner not found!
by R. Proffitt Forum moderator / October 7, 2004 2:22 AM PDT
In reply to: Scanner not found!

When I see this, I often find the OS isn't fully installed (motherboard/USB drivers) or the USB ports are not installed. All this and more at

In closing, Microsoft does not install these for us on most machines.


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Re: Scanner not found!
by fren / October 8, 2004 1:20 PM PDT
In reply to: Re: Scanner not found!

Hello R. Proffitt,

I think you're right. Okay, I'll study first the link you've given before I'll give up.

Thanks for the info...

Good day!

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Scanner not found!
by BHSDoc / December 31, 2005 9:01 AM PST
In reply to: Re: Scanner not found!

I use Win 2000 OS, and a parallel [printer] port to connect to the scanner [colorpage vivid pro II]. It used to work well with Win 98 OS; I have downloaded and installed a driver for Win 2000, but I still get the same message "scanner not found". Please advise!


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