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Save Dialog Box instead of Print

Desktop - Windows XP SP3 - AMD Athlon 1800+1.53GHz - 640MB RAM (Built 2002)(Wife's Computer) - HP 3740 Printer.

I have only just fixed this PC after a 6 month viral infection and now have full security (if there is such a thing) and all seems to be working fine except that whenever I try to print, I get the Save Dialog Box (prompting a '*.xls') instead of the Print Dialog Box. Naturally with all the Malware scans and fixes that have been done, the Registry has taken alot of messing about but should be clean now. However there is an entry which I cannot find any info for;
Supposedly residing in C:/Windows/System32 but I have been unable to find it there. As a temporary precaution I have renamed it's file extension. Does anyone know anything about this file and whether there may be a connection with the Save/Print problem.Anyone got any thoughts on this please?

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Your post is the only one ...

In reply to: Save Dialog Box instead of Print

in the whole universe of google mentioning this file. So we can safely assume this is a remainder of a virus infection: the instruction telling Windows to run the virus at boot. The virus has been deleted, but the instruction is left behind. It won't harm at all to delete it. But it won't help with your problem either.

So it seems time for a further repair. It's possible that a repair install of Windows will help. If not, do a cleann install to solve your printing problem.


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Didn't quite understand that.

In reply to: Save Dialog Box instead of Print

Can you explain more please?

You said you found "lphc17aj0er6r.exe" in the Registry as a Run entry, it is supposedly in Windows/System32 but you have been unable to find it there. Then you said you changed its file extension

How did you did that if you couldn't find the file? Or do you mean you changed the file extension in the Registry entry? There may be an entry for this in the MSCONFIG utility. Goto Start > Run, type in msconfig and click OK. In the Startup tab is there any entry like this?

When you try to print. Is this from Excel, (you mentioned a .xls file extension), or is it from any application?

How did you fix the PC? Is it possible you removed the settings for your printer? I would disconnect the printer, (computer off if the printer is not USB), delete that printer from Start > Printer and faxes, reboot the computer to update the registry, then reinstall the printer software. Reconnect the printer. Does that help?


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Thank you Kees - Thank you Mark

In reply to: Didn't quite understand that.

I hope it's not improper or unethical to make one reply to two posts but for the sake of non-duplication I trust you won't mind.
I'm sorry I was a bit vague - yes it was the Registry that I altered. I originally found 3 entries in msconfig/startup that bothered me :-
brastk.exe, which I soon found to be malware and deleted it,
rhc57aj0er6r.exe and lphc17aj0er6r.exe, for which I could find no reference to. On my PC I downloaded and installed Malwarebytes mbam to a USB Stick and ran it from there on the infected PC. The result of mbam's scan showed:-
3 Registry Keys infected,
2 Registry Values infected,
4 Registry Data items infected and
15 Files infected.
(All quarantined and deleted)
Interestingly the 2 Registry Values it found were rhc57aj0er6r and smrhc57aj0er6re but not lphc17aj0er6r.
So all seems clean except for lphc17aj0er6r which still shows in the Registry and is still an entry in msconfig/startup albeit without the exe file extension so thanks to Kees I shall do a Registry backup with ERUNT and delete it.
My Print problem occurred in all applications but is now resolved.
Thanks to you Mark, I completely uninstalled all HP software using REVO and reinstalled from scratch.
It would appear - Problems Solved.
Many Thanks Guys,

Old Dodger.

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Glad you got it solved, and thanks for reporting back.

In reply to: Thank you Kees - Thank you Mark

And no, it is not unethical, (meaning it is OK), to reply to two at once, Happy


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