sasser worm

Since, you've posted to this forum, access to another computer??? Get the tools you need, burn them to a CD, and carry that CD to use on the infected system. You can try Norton, but most AV pgms. need to be updated for best operation. Plus, the tools you have on the CD, should be directly related to sasser in order to be the most effective. Plus, sasser the removal info is posted at Norton and many other AV websites, check it out thier information.

http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html

good luck -----Willy

1. A new machine shouldn't catch the Sasser since it should come with the latest OS that has the patches. Definitely a call to the machine supplier is needed.

2. You can keep it from rebooting by reading this article.

"What to do if the computer shuts down before you can patch or get the tool"

http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.worm.html

Bob

I would not attempt to use Norton CD to remove a know virus. Access the Internet with another computer and go to Google using Keyword "sasser removal". You will find several sites with a removal tool that fit on a floppy.

System Restore will have to be turned off via Control Panel -> System. Restore files are protected and cannot be changed by virus removal tools.

Delete Temp Files, Cookies, Temp Internet Files then run Removal Tool. Then go online for security updates and install an Anit-virus application.