Samsung forum


SansungPN64D8000FFXZA spider cracks

by samsung64smart / October 31, 2012 4:01 AM PDT

Hi Samsung HD Tech,

I am the latest victim of this ,

Spend over 3k for this TV, just 6 months old & extended warranty on this, nobody is willing to help us!!!.

I have the 64" plasma samsung smart tv, which broke down 2 weeks back.
In the middle of a movie, heard a popping sound, then after a while one more smaller one, a flash light & that's it.
Heard sound for 2-3 mts & it stopped working,

Contacted BestBuy, they asked me to contact Samsung, Samsung rep came last saturday(10/27), assured us that
sometimes when overheated the plasma panel cracks internally & it is a known issue.

He took the photographs to make sure, it was not a physical impact, he told us Samsung would contact us in 24-48 hours, nobody contacted, when I called in today, they mentioned the evaluation team has concluded that it is a physical damage & that they wont cover it.

This is so cruel & heartbreaking, whom should I go now, I loved samsung products, have a 32 inch led in our bedroom too,but Samsung wont help!!!

Please help me resolve this, i know this post is OLD, but somebody please please help me.

I dont know how to move forward from here.


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