Headphones & Mp3 Players forum

General discussion

sansa mp3 player not working

by karenfromcanton / November 29, 2009 12:18 AM PST

This was bought in August 2008. After connecting my player to my computer to recharge it, the player lights up and says "connected". I don't remember if in the past it said "charging" opposed to "connected". When I turn on the switch, it still doesn't work.

Any advice is greatly appreciated.


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Probably the battery
by make_or_break / November 29, 2009 1:06 AM PST

Likely the battery on your Sansa is kaput. There are quite a few electronic devices on the market that won't work without an operational battery even when plugged into another power source; your MP3 player may be one of those.

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May be normal.
by PJRCOFFEE / December 5, 2009 12:01 AM PST

My Sansa Rhapsody, when first plugged into the USB port, refreshes the database and then says CONNECTED. At bottom right you will see an icon for the battery. If the green is moving back and forth then I assume it is in the process of charging. The screen does not say CHARGING.

If the player is badly discharged it might take awhile to recharge so I would let it stay connected to your PC overnight. Make sure the PC continues to run because the USB port will not be activated if the PC is off. Disconnect the MP3 player and it should now run normally.

It is always good to know what SHOULD happen to know when the device is acting up.

Hope that helps some.

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