General discussion

SamsungTV Product Registration - The S/N can't be recognized

by rtn60350 | July 2, 2017 5:59 PM PDT

Hi , I spent 2 hours on the phone with Samsung just trying to register a new TV. Model UN55MU650DF. I bought the TV from sam's club 3 weeks ago. The serial number I got is from the back of the TV panel not from the box. I know there is an extra letter at the end. At the product registration web site, http://www.samsung.com/us/support/register/ it keeps error it out and giving the "Possible reasons for the error include serial/IMEI number is not valid, product is older than 3 years, product was purchased outside the U.S.". I talked the TV support team, the guy told me the serial number is correct but they couldn't help because the error is a web site problem, not a TV problem. They transferred me to many other support teams, but none of them knew how to solve the problem.

The S/N is not recognized by the web site. Can someone from Samsung Web Support team solve this problem?

Discussion is locked

Follow
Reply to: SamsungTV Product Registration - The S/N can't be recognized
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: SamsungTV Product Registration - The S/N can't be recognized
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
2 Posts
- Collapse + Expand Details
- Collapse -
Why not let Sams exchange it?
by R. Proffitt Forum moderator | July 2, 2017 6:14 PM PDT

Something's fishy about this set.

0
- Collapse -
was there not a registration card
by mejustsayin | July 2, 2017 7:10 PM PDT

there should have been a registration card to mail for registering. If so, just fill it out and mail it in.

0
Back to Samsung forum
Create a discussion

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info