Samsungs Customer Service reps are deceptive

May 29, 2016 4:39PM PDT

I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status change...

In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing an 9th.....

.. and I will be sure to let anyone I can tell know of my experiences with Samsung.

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