Rant

Samsungs Customer Service reps are deceptive

May 29, 2016 4:39PM PDT

I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status change...

In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing an 9th.....

.. and I will be sure to let anyone I can tell know of my experiences with Samsung.

Discussion is locked

Follow
Reply to: Samsungs Customer Service reps are deceptive
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsungs Customer Service reps are deceptive
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

CNET Forums

Forum Info