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Samsung YP-T9 Low Level Format

My YP-T9 is no longer recognized by my WinXP SP2 Media Player 10 computer. When the player is connected windows is coming up "Unknown Device" and player goes into "USB not connected" mode.
There is a low-level format and reset option under the recorda/b and power combination. Tried the reset, but no luck.
Samsung was clueless as to what the reset code was and advised me to return the unit!
Anyone else seen this issue or have any advice?

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