Samsung - Worst customer service I've ever experienced

First of all, I would like to say that my entire home is full of Samsung appliances and electronics. I would like to share my recent experience with a defective LCD television and how customer service at Samsung have lied and cheated me.

Approximately 6 months ago I have purchased a brand new Samsung LCD television. About 2 months ago, the television screen was displaying a pure white image across the screen.

Being in warranty, Samsung sent a repair service to fix my tv. After 4 total visits, replacing 3 different components (one of them being a replacement of the panel) I am still dealing with a defective television.

I have spoken to Executive Customer Relations team on several occasions over the past 2 months, expressing my frustrations and lack of quality. After review of my case, they refuse to replace or refund me for this television! They want to continue sending a repair service over and over again until somebody gives up.
This is completely unacceptable and I have lost my faith in this company.

The worst part of this story, is that yesterday I received a call from the Executive relations team saying that I have been approved for a refund or exchange.

After calling them back, they put me on hold for a half an hour and told me that they made a mistake and I am not approved for a refund or exchange. Not only have I been without a working TV for 2 months, they have also lied to me on a recorded line!!!!

I wish I could take legal action against this company, but I simply don't have the money or time for this. I want to make sure everyone is aware of what a horrible company Samsung has become.

There are many other choices out there on the market, and I do not wish for any of you to deal with such horrendous customer service.

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Re: customer service

Here - in the Netherlands - consumer law says that's it's a responsibility of the shop, not of the maker, if something is wrong with the device.

Use Google translate on to see what my rights are and what I should do: probably get a refund from the shop.
Sorry to see that consumer rights are so bad where you live.

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SAMSUNG is a sorry excuse for a global concern.

Everything you say is true. They are quite unethical in their support of their products. They lie thru their teeth in sloughing us off, and know they're doing it! I've been strung along by them for almost three months. The backlighting system in my 46" Flat Screen went out just before 3 years. My TV repairman doesn't even attempt to repair these, because the chance of breaking the screen is quite high. The sets are designed so that if one of about 60 lights fails, the screen goes dark. The lights are in series, one goes out, they all go, and you have no lighted picture! This is a hell of a design flaw, in my opinion. My understanding is that all manufacturers build them the same way, not just Samsung. But nobody tells us that we're buying a time bomb that can fail anytime!

But the real problem is the lack of support for their products, and the lies and double-dealing with us when we try take care of a problem!

Their TV's, phones, clothes washers, refrigerators, everything they make seems to be falling apart, and no one can seem to do anything about it! And the sad thing about the TV's, is that they are the highest rated sets by Consumer Reports! Because other sets are worse! Buy the product protection policy, for sure. I bought another Samsung 48" set, with a 4 year policy. So, for $ 500, including the policy, I should have a set working for 4 years -- figures out to about $ 10-$12 per month.

I guess Samsung has won --- I'd just be beating my head against a wall with further effort.

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