Here - in the Netherlands - consumer law says that's it's a responsibility of the shop, not of the maker, if something is wrong with the device.
Use Google translate on https://www.consuwijzer.nl/thema/garantie to see what my rights are and what I should do: probably get a refund from the shop.
Sorry to see that consumer rights are so bad where you live.
First of all, I would like to say that my entire home is full of Samsung appliances and electronics. I would like to share my recent experience with a defective LCD television and how customer service at Samsung have lied and cheated me.
Approximately 6 months ago I have purchased a brand new Samsung LCD television. About 2 months ago, the television screen was displaying a pure white image across the screen.
Being in warranty, Samsung sent a repair service to fix my tv. After 4 total visits, replacing 3 different components (one of them being a replacement of the panel) I am still dealing with a defective television.
I have spoken to Executive Customer Relations team on several occasions over the past 2 months, expressing my frustrations and lack of quality. After review of my case, they refuse to replace or refund me for this television! They want to continue sending a repair service over and over again until somebody gives up.
This is completely unacceptable and I have lost my faith in this company.
The worst part of this story, is that yesterday I received a call from the Executive relations team saying that I have been approved for a refund or exchange.
After calling them back, they put me on hold for a half an hour and told me that they made a mistake and I am not approved for a refund or exchange. Not only have I been without a working TV for 2 months, they have also lied to me on a recorded line!!!!
I wish I could take legal action against this company, but I simply don't have the money or time for this. I want to make sure everyone is aware of what a horrible company Samsung has become.
There are many other choices out there on the market, and I do not wish for any of you to deal with such horrendous customer service.