After two days of battling with customer service, I am getting the panel replaced at no cost, but I have to foot the labor. Well, that's something, right?
My wife and I bought a 43 inch Samsung plasma TV last week. Three days later, I got up in the morning to turn it on and lo and behold, NO PICTURE. The start-up chime sounded and I could hear the channel I was on but there was nothing to be seen. After some careful inspection of the screen, I found what looked like a crack at the bottom. The crack was about three inches across, and seemed to be inside the glass. I couldnt see it from an angle, only if you looked closely at the glass. I filed a service request, the guys came out to take pics and now, Samsung says the damage is not covered! Wonderful service, Samsung.