Samsung forum

Rant

Samsung won't honor warranty on 1 week old Plasma TV

by Kalvin45 / October 11, 2011 4:54 AM PDT

My wife and I bought a 43 inch Samsung plasma TV last week. Three days later, I got up in the morning to turn it on and lo and behold, NO PICTURE. The start-up chime sounded and I could hear the channel I was on but there was nothing to be seen. After some careful inspection of the screen, I found what looked like a crack at the bottom. The crack was about three inches across, and seemed to be inside the glass. I couldnt see it from an angle, only if you looked closely at the glass. I filed a service request, the guys came out to take pics and now, Samsung says the damage is not covered! Wonderful service, Samsung.

Discussion is locked
You are posting a reply to: Samsung won't honor warranty on 1 week old Plasma TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung won't honor warranty on 1 week old Plasma TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Samsung Came Through!
by Kalvin45 / October 13, 2011 3:50 AM PDT

After two days of battling with customer service, I am getting the panel replaced at no cost, but I have to foot the labor. Well, that's something, right?

Collapse -
by elitedata / October 20, 2011 8:07 AM PDT
In reply to: Samsung Came Through!

its a battle because those who damage their tv's knowingly with flying Wii controllers, unsupervised children and uneducated house keepers spraying windex on a hot glass plasma display screen are now calling in to Samsung in a dire effort to get a free repair as a result of them seeing the many many threads like these in the forums.
if people would just be simply honest about it, there wouldnt be a big battle getting warranty service in the first place.
but here we have it, people with bad LCD display panels & DLP tv's that have no picture, calling into Samsung saying they have "clicking" issues and "white dots" on the screen respectively, thinking that once they get warranty authorization to replace the capacitors or DLP chip, its ok to repair and/or replace everything else that has an issue besides what was authorized too.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?