Samsung forum


Samsung won't honor warranty on 1 week old Plasma TV

by Kalvin45 / October 11, 2011 4:54 AM PDT

My wife and I bought a 43 inch Samsung plasma TV last week. Three days later, I got up in the morning to turn it on and lo and behold, NO PICTURE. The start-up chime sounded and I could hear the channel I was on but there was nothing to be seen. After some careful inspection of the screen, I found what looked like a crack at the bottom. The crack was about three inches across, and seemed to be inside the glass. I couldnt see it from an angle, only if you looked closely at the glass. I filed a service request, the guys came out to take pics and now, Samsung says the damage is not covered! Wonderful service, Samsung.

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Samsung Came Through!
by Kalvin45 / October 13, 2011 3:50 AM PDT

After two days of battling with customer service, I am getting the panel replaced at no cost, but I have to foot the labor. Well, that's something, right?

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by elitedata / October 20, 2011 8:07 AM PDT
In reply to: Samsung Came Through!

its a battle because those who damage their tv's knowingly with flying Wii controllers, unsupervised children and uneducated house keepers spraying windex on a hot glass plasma display screen are now calling in to Samsung in a dire effort to get a free repair as a result of them seeing the many many threads like these in the forums.
if people would just be simply honest about it, there wouldnt be a big battle getting warranty service in the first place.
but here we have it, people with bad LCD display panels & DLP tv's that have no picture, calling into Samsung saying they have "clicking" issues and "white dots" on the screen respectively, thinking that once they get warranty authorization to replace the capacitors or DLP chip, its ok to repair and/or replace everything else that has an issue besides what was authorized too.

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